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August 19, 2019
CRM Featured Articles
Folloze Expands AI-Driven Personalization Engine
New integrations with Demandbase round out the enhancements in Folloze's personalization platform.
Openprise Adds Attribution Capabilities
Openprise's marketing attribution capabilities reflect the dynamics of each buyer's journey.
Five Design Upgrades to Build Call Center Productivity
Research shows that thoughtful design changes can positively impact employee morale and productivity. Here are 5 ideas to consider for your call center. (Featured on SmartCustomerService.com.)
Required Reading: Ensuring Success Is in Your Sphere
It's in the quality, not the quantity, of your contacts
CRM Across the Wire
Zappix Launches Fintech Solution For Automated Customer Self-Service
Zappix has leveraged its self-service automation technology to launch a solution for the financial services industry. (Featured on SmartCustomerService.com.)
TapClicks and ApexChat Partner
TapClicks has integrated live chat data into its marketing platforms.
TeleSign Adds RCS Messaging
TeleSign's ew API offering enables companies to engage directly with consumers through feature-rich mobile messaging.
Ignite Sales Launches Neuro 2.0 Customer Engagement Platform
Neuro 2.0 offers increased flexibility to guide consumers through every touchpoint, with every line of business, in any language.
Amobee Launches Data Marketplace for Connected TV and Cross-Screen Advertising
Oracle Data Cloud, LiveRamp, and Tru Optik are among the data partners providing more than 60,000 audience targeting segments for connected TV and cross-screen activation.
Accenture Launches Liquid Studios for Pega Catalyst
Liquid Studios for Pega Catalyst help companies create customer experience apps.