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June 17, 2019

CRM Featured Articles

Agility, Speed Essential for Contact Center, Genesys Xperience Speakers Stress

Speakers on Day 2 of Genesys' user conference tout the benefits of cloud contact center deployments.

Exceed.ai Announces New Machine Learning Capabilities

The new capabilities aim to better engage prospects.

Genesys Doubles Down on AI at Its Xperience Conference

Conference speakers identify artificial intelligence and related technologies as the key to handling the explosion of contact center communications.

Viewpoints

Digital Process Automation: Harmonizing the ‘Digital Inside’ with the ‘Digital Outside’

DPA, also known as intelligent automation (IA), enables you to design and deliver processes built for the digital world, ones that place the customer—and the outcomes they desire—at the center of every journey.

Voice Solves for a Missed Opportunity with Customer Service and AI

Customer service centers have a significant business opportunity to tap into insights in voice data, yet most organizations are not equipped to do so properly. (Featured on SmartCustomerService.com.)

Case Studies

GardaWorld Freshens Its Service Capabilities

Freshworks helps the armored car services provider keep the money moving

CRM Across the Wire

Translations.com Integrates with Salesforce

Translations.com debuts four Salesforce cloud integrations for GlobalLink Translation Management System.

Contentsquare and Monetate Partner for Personalization

The partnership between Monetate and Contentsquare allow e-commerce retailers to increase their marketing personalization efforts.

Zendesk Launches Zendesk Duet to Unite Sales and Support

Zendesk Duet offers a combination of Zendesk Sell and Support to break down silos across customer-facing teams. (Featured on SmartCustomerService.com.)

JRNI Launches Marketplace

JRNI's Marketplace offers prebuilt integrations with more than 20 partners.