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April 22, 2019
CRM Featured Articles
Contact Center Performance Can Improve with AI, NICE Interactions Day 2 Speakers Affirm
AI is being used to help with agent performance feedback and scheduling with very positive results, conference speakers confirm. (Featured on SmartCustomerService.com.)
AI Drives Contact Center Efficiency, NICE Stresses at Its Interactions Conference
Artificial intelligence has so much potential, but companies need to do more with it, conference speakers pointed out. (Featured on SmartCustomerService.com.)
Salesforce.com Announces New Einstein Platform Services
The new Einstein Platform Services include translation and optical character recognition capabilities.
Engagio Announces Sales Activation Tools
The tools aim to empower marketing and sales to collaborate more easily.
Engage Contact Center Agents with Workforce Engagement Management
Motivated contact center agents improve customer and company outcomes, and gamification is a great motivator. (Featured on SmartCustomerService.com.)
Required Reading: Replace Managing with The Coaching Effect
Managers make sure processes are followed; coaches drive growth
CRM Across the Wire
BuzzBoard Launches SMBSmart on Salesforce.com's AppExchange
SMBSmart's small-business intelligence datasyncs with Salesforce to businesses segment, engage and convert SMB customers.
Urban Airship Rebrands, Drops Urban from Its Name
Urban Airship has unveiled a new brand name to reflect the dramatic growth of its customer engagement solutions.
TruSignal Revamps TruAudience Platform
Now companies can tap into TruSignal's TruAudience Platform as an audience management system that includes a people-based identity graph, offline data, Custom Audience Builder, and look-alike modeling.
BlueConic Launches AI Workbench for Marketing Teams
BlueConic's AI Workbench enables real-time model deployment across customer profile databases for immediate marketing activation.
Verint Launches AI Blueprint
Verint AI Blueprint is designed to help companies launch conversational artificial intelligence solutions through a combination of consulting and technology. (Featured on SpeechTechMag.com.)