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April 17, 2019
CRM Featured Articles
Google and Salesforce Join Forces to Improve Customer Service
Google and Salesforce have been working together since 2017. But while most of their partnerships have been centered on sales and marketing activities, the companies are now doubling down on customer service. (Featured on SmartCustomerService.com.)
My Tree Trimmer Goes Barefoot
Brand loyalty requires employees who love what they do and the company for which they do it. (Featured on SmartCustomerService.com.)
First-Time Purchases Can Predict Loyalty
MIT research identifies harbinger products that don't lead to future business
CRM Across the Wire
RollWorks Announces ABM App on Salesforce AppExchange
RollWorks' integration with Salesforce.com allows a bi-directional flow of data between the two platforms.
Freshworks Integrates with WhatsApp Business
The WhatsApp Business API is added to Freshworks Omniroute to bring online support to messaging users.
Formstack Acquires WebMerge
Formstack's acquisition of WebMerge enhances its document creation and automation capabilities.
Infor Launches Cloud Suite CRM
Infor Cloud Suite CRM helps companies manage the full customer lifecycle in one application.
Power Selling Pros Launches PowerChats
Power Selling Pros develops an AI-powered chat service to help home service businesses acquire and close more leads.