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March 18, 2019
CRM Featured Articles
UserTesting Launches Product Insight
The new application aims to empower product development teams to build better products by incorporating rapid customer feedback into each phase of the development process.
AdRoll Announces Video Ads
The AI-powered video ads leverage machine learning to determine the optimal bid price for each impression as well as analyze user behavior to serve the right ad to the right user at the right price.
8x8 Announces Integration with Google Cloud Contact Center AI
The integration enables 8x8 to deliver a virtual agent that improves the contact center experience for customers and agents alike. (Featured on SmartCustomerService.com.)
Building a More Intelligent IVR Through Machine Learning
Machine learning can create an entirely new intelligent customer experience. (Featured on SmartCustomerService.com.)
Consumer Expectations for Brand Trust Jump 250%
Consumers are far less trusting today amid some high-profile data breaches
Georgia Tech Strengthens Athletic Department with SalesLoft
Sales and fan engagement increase for the college sports powerhouse
CRM Across the Wire
Belatrix Software Expands Chatbot and Virtual Assistant
Next-generation bots can respond to contextual customer questions and provide intelligent conversational capabilities.
Prazely Launches to Improve Gifting
Prazely has launched an AI-driven gifting platform for marketers.
6sense Integrates with Salesforce.com's Pardot
6sense's Pardot integration lets revenue teams launch comprehensive account-based marketing programs with full visibility into the buyer's journey.
NICE Pairs Its RPA with CallVu's Digital Engagement
NICE's partnership with CallVu brings visual engagement in the front end with intelligent automation of back-end processes. (Featured on SmartCustomerService.com.)
Contentful Releases Authoring Hub for the Enterprise
New features provide tools to create custom-tailored authoring experiences across digital teams and channels.
Yext Partners with Adobe for Website Discovery
Companies can now leverage Yext to increase web discoverability on their Adobe-powered properties.