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January 30, 2019
CRM Featured Articles
Zuant Releases Vault to Help with Data Compliance Rules
Zuant Vault provides precise control and management of customer contact data.
Networking Tips for Contact Center Management
Networking properly creates opportunities for career and personal development. (Featured on SmartCustomerService.com.)
Washington’s 311 System Answers the Call with Salesforce
Reduced system downtime, call hold times, and costs have followed the district's migration to Service Cloud
CRM Across the Wire
Sitecore Partners with IBM iX
IBM iX and Sitecore have launched a global marketing services and technology agreement.
IPsoft Introduces 1RPA Powered by Conversational AI
1RPA allows businesses to create automations at scale.
ActiveCampaign Integrates with Square
ActiveCampaign's Integration with Square connects online and offline data to help SMBs create personalized customer experiences based on purchase behaviors.
Impiger Introduces Bluefish.ai Chatbot Platform
Bluefish.ai is a feature-rich chatbot development platform geared toward SMBs.