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October 17, 2018

CRM Featured Articles

Autopilot Launches Annotate and Collaborate Marketing Tool

The new feature is designed to help marketers collaborate on customer journeys in real time.


Happy Agents Make Happy Customers, So Treat Your Agents Right

Investing in the right people and processes can help reduce agent attrition. (Featured on

Case Studies

Jewelry TV Unearths a Data Management Gem in Riversand

The TV retailer has tripled the amount of product information on its website

Small Biz Buzz

Which CRM Features Are Small Businesses Not Taking Advantage of?

This year's version of ‘ask the vendors' examines what SMBs might be missing

CRM Across the Wire

Twilio to Acquire SendGrid

The combination of Twilio and SendGrid will result in a single cloud communications platform for companies to communicate with customers across channels.

J.D. Power Partners with 

The alliance between J.D. Power and integrates social media and reputation management with strategic customer experience solutions.

Emma Introduces Emma HQ

Emma HQ is an email marketing platform for franchises, multiunit restaurants, and universities.

Semcasting Launches the Attributor

The Attributor treats attribution as audience verification and a marketing effectiveness measuring stick

Converseon.AI Launches Pre-Built Language Models for Social Listening

Converseon's language models provide machine learning around social media listening intelligence.

Bizzabo Launches Ultra Branded Apps

Bizzabo's new white-label event app helps companies optimize attendee, speaker, and sponsor engagement.