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October 17, 2018
CRM Featured Articles
Autopilot Launches Annotate and Collaborate Marketing Tool
The new feature is designed to help marketers collaborate on customer journeys in real time.
Happy Agents Make Happy Customers, So Treat Your Agents Right
Investing in the right people and processes can help reduce agent attrition. (Featured on SmartCustomerService.com.)
Jewelry TV Unearths a Data Management Gem in Riversand
The TV retailer has tripled the amount of product information on its website
Small Biz Buzz
Which CRM Features Are Small Businesses Not Taking Advantage of?
This year's version of ‘ask the vendors' examines what SMBs might be missing
CRM Across the Wire
Twilio to Acquire SendGrid
The combination of Twilio and SendGrid will result in a single cloud communications platform for companies to communicate with customers across channels.
J.D. Power Partners with Reputation.com
The alliance between J.D. Power and Reputation.com integrates social media and reputation management with strategic customer experience solutions.
Emma Introduces Emma HQ
Emma HQ is an email marketing platform for franchises, multiunit restaurants, and universities.
Semcasting Launches the Attributor
The Attributor treats attribution as audience verification and a marketing effectiveness measuring stick
Converseon.AI Launches Pre-Built Language Models for Social Listening
Converseon's language models provide machine learning around social media listening intelligence.
Bizzabo Launches Ultra Branded Apps
Bizzabo's new white-label event app helps companies optimize attendee, speaker, and sponsor engagement.