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August 22, 2018
CRM Featured Articles
Skuid Announces New Platform Enhancements
The set of enhancements, called Spark, makes no-code cloud application development easier and more secure.
Five Reasons Why Contact Centers Move to the Cloud
The cloud is gaining in appeal for contact centers of all sizes, and increased flexibility is the leading cause. (Featured on SmartCustomerService.com.)
6 Ways to Prepare Your Small Business Now for the Holiday Season
Christmas doesn't come in July, but the summer months represent a pivotal opportunity to get ready for the holiday season by strengthening your relationships with customers and business partners.
Gig Economy Has Contact Center Potential
Customer communities can be a fruitful source of freelance customer service workers
CRM Across the Wire
Avtex Acquires Adapt Telephony Services
Avtex and Adapt are positioned to deepen services in the customer experience arena.
HubSpot to Release a Spate of Upgrades and New Products
Enterprise-level products, platform-wide video functionality, and more are on tap for Inbound 2018 next month.
TimeTrade Integrates with Yext
Integration lets businesses using Yext add appointment scheduling to their websites.
Red Box Launches Voice Data Controller on the Salesforce AppExchange
Red Box users can now import audio and transcripts of enterprise-wide voice conversations into Salesforce.
NICE Closes Mattersight Acquisition, Launches New Analytics Solution
NICE will integrate Mattersight Predictive Behavioral Routing with Nexidia Interaction Analytics and CXone.
Translations.com Integrates with Contentful
Translations.com's GlobalLink Connect for Contentful helps joint customers launch and maintain multilingual digital content.
Bizzabo Launches Agenda Module
Agenda functionality helps marketers increase brand awareness and enhance attendee experiences.