CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
July 23, 2018
CRM Featured Articles
Pegasystems Launches Pega Digital Experience API
The Pega Digital Experience API aims to enable organizations to deliver superior digital experiences on any web or mobile channel
DigitalGenius Introduces Conversational Process Automation
The new functionality enables complete resolution of customer support cases. (Featured on SmartCustomerService.com.)
Sonobi and LiveRamp Announce Partnership
The partnership enables LiveRamp IdentityLink customers to build media packages using people-based audiences across Sonobi JetStream.
VIDEO: Why Are Some Businesses Managing Digital Transformation Better Than Others?
ISM, Inc. President Barton Goldenberg discusses how and why some businesses have met the challenges of digital transformation better than others in this clip from CRM evolution 2018.
VIDEO: How to Better Serve Your Fan Base by Emphasizing Merchandising and Digital Content
WINNERS Director & Founder Fiona Green discusses merchandising and digital content strategies to extend the fan base experience beyond the arena in this clip from CRM evolution 2018.
The Path to Productive Virtual Assistants for Customer Service
The best virtual assistants solve problems without getting in the way. (Featured on SmartCustomerService.com.)
Voice of the Customer
10 Traits of Effective CX Leaders
What does it take to lead a customer experience team?
CRM Across the Wire
Qubit Integrates with SAP Applications
Qubit 2.0 enables true personalization within SAP Customer Experience.
Lithium, eGain Integrate Apple Business Chat
Lithium and eGain are now enabling conversational customer service through Apple Business Chat. (Featured on SmartCustomerService.com.)
Socure Launches AIDA Identity Verification Bot
Socure's AI platform performs deep analysis of consumers' online and offline footprints to validate digital identities.
Sprout Social Integrates with Pinterest
Pinterest integration enables social marketers to create, publish and measure visual content within Sprout Social.
Snapchat Integrates Nielsen Premium Audience Segments
Nielsen's solution provides marketers with customized Snapchat audience segments.
InsideSales Launches Predictive Pipeline
InsideSales' Predictive Pipeline uses artificial intelligence to improve sales forecast accuracy.
Qubit Integrates with Salesforce.com Commerce Cloud
Integration with Qubit will allow e-commerce businesses to deliver personalization at scale.