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July 23, 2018

CRM Featured Articles

Pegasystems Launches Pega Digital Experience API

The Pega Digital Experience API aims to enable organizations to deliver superior digital experiences on any web or mobile channel

DigitalGenius Introduces Conversational Process Automation

The new functionality enables complete resolution of customer support cases. (Featured on

Sonobi and LiveRamp Announce Partnership

The partnership enables LiveRamp IdentityLink customers to build media packages using people-based audiences across Sonobi JetStream.

VIDEO: Why Are Some Businesses Managing Digital Transformation Better Than Others?

ISM, Inc. President Barton Goldenberg discusses how and why some businesses have met the challenges of digital transformation better than others in this clip from CRM evolution 2018.

VIDEO: How to Better Serve Your Fan Base by Emphasizing Merchandising and Digital Content

WINNERS Director & Founder Fiona Green discusses merchandising and digital content strategies to extend the fan base experience beyond the arena in this clip from CRM evolution 2018.


The Path to Productive Virtual Assistants for Customer Service

The best virtual assistants solve problems without getting in the way. (Featured on

Voice of the Customer

10 Traits of Effective CX Leaders

What does it take to lead a customer experience team?

CRM Across the Wire

Qubit Integrates with SAP Applications

Qubit 2.0 enables true personalization within SAP Customer Experience.

Lithium, eGain Integrate Apple Business Chat

Lithium and eGain are now enabling conversational customer service through Apple Business Chat. (Featured on

Socure Launches AIDA Identity Verification Bot

Socure's AI platform performs deep analysis of consumers' online and offline footprints to validate digital identities.

Sprout Social Integrates with Pinterest

Pinterest integration enables social marketers to create, publish and measure visual content within Sprout Social.

Snapchat Integrates Nielsen Premium Audience Segments

Nielsen's solution provides marketers with customized Snapchat audience segments.

InsideSales Launches Predictive Pipeline

InsideSales' Predictive Pipeline uses artificial intelligence to improve sales forecast accuracy.

Qubit Integrates with Commerce Cloud

Integration with Qubit will allow e-commerce businesses to deliver personalization at scale.