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July 02, 2018

CRM Featured Articles

Evergage Launches SmartSurveys

The voice-of-the-customer survey tool enables companies to target their questions and use responses to improve experiences in real time.

VIDEO: How to Contend with the New Normal in Customer Behavior and Relationships

Prophet Principal Analyst Brian Solis discusses the mobile-centric "new normal" and what it means in customer strategy in this clip from his CRM evolution 2018 opening keynote.

SessionM Announces Unified Salesforce Integration

The integration with three different Salesforce cloud components is available via Salesforce AppExchange.

TeamSupport Launches IBM Watson-Powered Sentiment Analysis

The technology aims to provide TeamSupport users with deeper insights into how their customers feel about their experiences. (Featured on SmartCustomerService.com.)

Viewpoints

3 Ways to Empower Call Center Reps with Technology

Strategic leadership can help company employees see the value, not the threat, of technology. (Featured on SmartCustomerService.com.)

How Much Personalization Is Too Much?

Collecting your customers' data is essential to creating experiences that will keep them coming back, but the data should provide actual value, and their information needs to be staunchly protected.

Front Office

Don’t Try to Block the Blockchain

Companies really need to start thinking about blockchain and laying the foundation for it within their organizations.

CRM Across the Wire

Yotpo Updates Consumer Feedback Platform

Yotpo helps companies solicit, collect, and display the most effective user-generated content.

Cyara Releases Version 7.3 with Even More Omnichannel Capabilities

Cyara 7.3 includes updated omnichannel capabilities for automatically testing customer journeys that span and hop channels and include both self-service and agent-based experiences. (Featured on SmartCustomerService.com.)

InsideView Introduces Suite for Microsoft Dynamics 365 for Marketing

New InsideView integrations with Microsoft Dynamics 365 help align sales and marketing teams around a single view of data and insights.

InMoment Adds Video and Voice Analytics

InMoment is transforming surveys into intelligent conversations with AI-driven multimedia feedback.

NetBase Launches Voice of the Customer Analytics

NetBase's new VoC module is part of its cross-channel Customer Experience Analytics solution.

Improvado.io Partners with Tableau

Improvado.io's partnership with Tableau will automate marketing data aggregation and visualization.