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April 23, 2018

CRM Featured Articles

Bpm’online Updates Its Platform to Speed Digital Transformation

Version 7.12 includes more than 200 enhancements and features.

FICO Delivers Artificial Intelligence in the Cloud

FICO introduces its next-generation Decision Optimization and Enhanced Decision Management Platform.

Viewpoints

Dos And Don'ts for Quality Customer Service

Tips of the trade to help companies improve their interactions with customers. (Featured on SmartCustomerService.com.)

To Stay Competitive Amid Digital Disruption, B2B Companies Need to Embrace Dynamic Pricing

Powerful new analytical tools can help B2Bs adjust prices to nail volume and profitability targets and tailor offerings to customer needs. But sales reps have to be on board.

CRM Across the Wire

Catalina Launches Ad2Offer

Catalina's Ad2Offer is a digital shopper incentive solution.

BirdEye Launches Annotation to Improve Sentiment Analysis

BirdEye's Annotation feature lets users override machine learning-based insight to make it smarter over time.

Vonage Launches Integration Suite, SugarCRM Connector

Vonage's cross-platform capability brings CRM information into its unified communications platform.

Quotient Launches Quotient Analytics

Quotient Analytics helps marketers measure campaign performance in near-real time.

IRI Adds AI and Machine Learning to Analytics

IRI is bringing artificial intelligence to its Strategic Analytics and Liquid Data offerings.

Actian and Qlik Partner

Partnership yields a real-time, ad hoc data discovery solution powered by Actian Vector analytics database and Qlik Analytics Platform.

Mindmatrix Launches Sales Prospecting Playbooks with Voice Integration

Mindmatrix integrates its sales playbooks, lead nurturing, scoring, and asset management modules with voice solutions.