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March 14, 2018
CRM Featured Articles
Twilio Introduces Twilio Flex
The fully programmable cloud contact center platform aims to give companies complete control of their contract center experience. (Featured on SmartCustomerService.com.)
Vonage Debuts Skills-Based Routing and Real-Time Sentiment Analysis
Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies. (Featured on SmartCustomerService.com.)
Dialpad Introduces a Call Center Solution for Small Businesses
The cloud-based communications provider has launched a solution to eliminate the complexity involved with implementing traditional call centers. (Featured on SmartCustomerService.com.)
Video Interview: CRM Evolution Speaker Jeremy Epstein, CEO of Never Stop Marketing
Speaking to conference co-chairs Paul Greenberg and Brent Leary, Jeremy Epstein gives a preview of his CRM Evolution session, titled "Blockchain and the CMO: The Next Era of Marketing."
Video Interview: CRM Evolution Keynoter Gives a Preview
Speaking to conference co-chairs Paul Greenberg and Brent Leary, futurist, author, and analyst Brian Solis guides companies to better deal with the "accidental narcissists" who make up today's customer base.
With Sprout Social’s Bambu, West Monroe Watches Web Traffic Grow
Using the Bambu platform, the business and technology consultancy turned to its employees to increase website traffic via social media
3 Things to Keep in Mind as AI Comes to Sales
Technical innovations are one thing, but companies need to consider AI's effect on their people
CRM Across the Wire
Tellwise Releases Salesflows to Automate Sales Communication
With Tellwise Salesflows, sales teams can create communication workflows that combine email, calling, and social media.
Voxbone Launches AI-Based Speech Analytics
Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal. (Featured on SmartCustomerService.com.)
Marchex Releases Executive Overview Dashboard
Executive Overview Dashboard is added to Marchex Speech Analytics to help companies identify, convert, and retain customers with AI and machine learning. (Featured on SmartCustomerService.com.)
Monet Software Launches Workforce Management for Salesforce
Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels
Highspot Partners with SalesLoft
Highspot Everywhere integration delivers pitch capabilities and analytics within SalesLoft.
Talkdesk Launches the Enterprise Contact Center Platform
The offering is a cloud-native platform for larger contact centers. (Featured on SmartCustomerService.com.)