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March 12, 2018

CRM Featured Articles

Adobe Introduces Advertising Cloud Search Tool

The new functionality brings Adobe Sensei's AI and machine learning to search advertising.


Triangulating Sales Intelligence Can Help B2B Marketers Find Their Way

No one has a monopoly on insight. Figuring out the ‘who,' ‘what,' and ‘why' of sales prospecting requires a collaborative approach.


A Customer-Engaged Culture Must Be Believable and Respectful

When customers view companies as trustworthy, true engagement happens

Case Studies

SpotHero Settles in with UJET

UJET has helped the parking platform provider cut telephony costs in half

CRM Across the Wire

Insightly Brings CRM Dashboards and Insight Cards to Midsized Businesses

New dashboards feature AI-driven recommendations that help customer-facing employees understand and perform next best actions based on sales event triggers and project management milestones.

Dropbox and Form Partnership

The signing brings together's Marketing and Commerce Clouds and Quip with Dropbox's collaboration platform.

Qualtrics Adds to Its Experience Management Solution

Additions include iQ Directory,a single-system-of-record for all experience data, Predict iQ, which adds advanced prediction capabilities, and Certified XM Solutions, which add pre-packaged projects and programs with expert content, workflow, and automation.

RingCentral Launches Integrated Collaborative Contact Center

RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration. (Featured on

Serenova Launches Skylight for CRM

New agent experience extends CxEngage's omnichannel functionality to leading CRM systems. (Featured on

Jive Communications Partners with Zoho CRM

Jive has integrated its phone and unified communications with Zoho CRM. (Featured on

Aspect Launches AI Assistant Suite

Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence. (Featured on