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March 12, 2018
CRM Featured Articles
Adobe Introduces Advertising Cloud Search Tool
The new functionality brings Adobe Sensei's AI and machine learning to search advertising.
Triangulating Sales Intelligence Can Help B2B Marketers Find Their Way
No one has a monopoly on insight. Figuring out the ‘who,' ‘what,' and ‘why' of sales prospecting requires a collaborative approach.
A Customer-Engaged Culture Must Be Believable and Respectful
When customers view companies as trustworthy, true engagement happens
SpotHero Settles in with UJET
UJET has helped the parking platform provider cut telephony costs in half
CRM Across the Wire
Insightly Brings CRM Dashboards and Insight Cards to Midsized Businesses
New dashboards feature AI-driven recommendations that help customer-facing employees understand and perform next best actions based on sales event triggers and project management milestones.
Dropbox and Salesforce.com Form Partnership
The signing brings together Salesforce.com's Marketing and Commerce Clouds and Quip with Dropbox's collaboration platform.
Qualtrics Adds to Its Experience Management Solution
Additions include iQ Directory,a single-system-of-record for all experience data, Predict iQ, which adds advanced prediction capabilities, and Certified XM Solutions, which add pre-packaged projects and programs with expert content, workflow, and automation.
RingCentral Launches Integrated Collaborative Contact Center
RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration. (Featured on SmartCustomerService.com.)
Serenova Launches Skylight for CRM
New agent experience extends CxEngage's omnichannel functionality to leading CRM systems. (Featured on SmartCustomerService.com.)
Jive Communications Partners with Zoho CRM
Jive has integrated its phone and unified communications with Zoho CRM. (Featured on SmartCustomerService.com.)
Aspect Launches AI Assistant Suite
Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence. (Featured on SmartCustomerService.com.)