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March 05, 2018
CRM Featured Articles
Salesforce.com Releases Sales Cloud Einstein Updates
The company is bringing together Sales Cloud Einstein, Salesforce Inbox, and Sales Analytics.
Zoho Introduces Zia Voice
The conversational AI for sales teams can use speech and chat to give sales intelligence to reps.
Video Interview: CRM Evolution Chairs Gear Up for the Event
CRM industry stalwarts Paul Greenberg and Brent Leary share their most anticipated moments at this year's conference, which will take place in Washington April 9-11.
Genesys Announces Altocloud Acquisition
With the acquisition, Genesys aims to bolster its AI and machine learning capabilities. (Featured on SmartCustomerService.com.)
Get Your Head Out of the Customer Service Word Cloud
Word clouds are great starting points when analyzing contact center interactions, but now we need to dig deeper. (Featured on SmartCustomerService.com.)
The Must-Dos, and Must-Don’ts, of CRM Data Integration
Here's how to keep system integration project management on track.
Contact Center Staffing Can Be Found in Surprising Places
Some innovative companies are going outside the normal job markets to find talent to staff their contact centers
CRM Across the Wire
Coveo Integrates with Microsoft Dynamics 365
Coveo for Microsoft Dynamics 365 brings any content ecosystem securely into Dynamics to personalize digital interactions.
Clari Launches Team Activity
Clari Team Activity gives sales managers a peek into how their teams are spending their time.
Brainshark Updates Sales Training Solutions
Updates enable salespeople to monitor their learning paths, while coaching features provide more flexibility for managers.
Convey Launches Platform for Live, Dynamic Connections
Convey's platform automatically updates contact information as soon as updates occur.
Trumpia Updates SMS Platform
Automation features improve messaging through Trumpia's SMS platform.
CallTrackingMetrics Unveils Softphone Interface
CallTrackingMetrics' softphone interface lets agents reach contacts and access data directly from within their phone display panels. (Featured on SmartCustomerService.com.)
ZaiLab Launches Cloud-Based Call Center Technology
ZaiLab's cloud-based platform offers a pay-as-you-go pricing model. (Featured on SmartCustomerService.com.)