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March 05, 2018

CRM Featured Articles Releases Sales Cloud Einstein Updates

The company is bringing together Sales Cloud Einstein, Salesforce Inbox, and Sales Analytics.

Zoho Introduces Zia Voice

The conversational AI for sales teams can use speech and chat to give sales intelligence to reps.

Video Interview: CRM Evolution Chairs Gear Up for the Event

CRM industry stalwarts Paul Greenberg and Brent Leary share their most anticipated moments at this year's conference, which will take place in Washington April 9-11.

Genesys Announces Altocloud Acquisition

With the acquisition, Genesys aims to bolster its AI and machine learning capabilities. (Featured on


Get Your Head Out of the Customer Service Word Cloud

Word clouds are great starting points when analyzing contact center interactions, but now we need to dig deeper. (Featured on

The Must-Dos, and Must-Don’ts, of CRM Data Integration

Here's how to keep system integration project management on track.

Front Office

Contact Center Staffing Can Be Found in Surprising Places

Some innovative companies are going outside the normal job markets to find talent to staff their contact centers

CRM Across the Wire

Coveo Integrates with Microsoft Dynamics 365

Coveo for Microsoft Dynamics 365 brings any content ecosystem securely into Dynamics to personalize digital interactions.

Clari Launches Team Activity

Clari Team Activity gives sales managers a peek into how their teams are spending their time.

Brainshark Updates Sales Training Solutions

Updates enable salespeople to monitor their learning paths, while coaching features provide more flexibility for managers.

Convey Launches Platform for Live, Dynamic Connections

Convey's platform automatically updates contact information as soon as updates occur.

Trumpia Updates SMS Platform

Automation features improve messaging through Trumpia's SMS platform.

CallTrackingMetrics Unveils Softphone Interface

CallTrackingMetrics' softphone interface lets agents reach contacts and access data directly from within their phone display panels. (Featured on

ZaiLab Launches Cloud-Based Call Center Technology

ZaiLab's cloud-based platform offers a pay-as-you-go pricing model. (Featured on