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February 12, 2018
CRM Featured Articles
Intercom Launches Two-Way Slack Integration
Now Intercom users can respond to, qualify, and close on sales conversations from within Slack.
LinkedIn Announces New Features and Updates for Sales Navigator
The updates aim to make salespeople more efficient.
Infor Launches Networked Order Management
The new solution aims to help companies enhance their omnichannel customer experiences.
Spanning Enhances Salesforce Data Protection Solution
New Spanning Backup for Salesforce simplifies data and metadata restoration of Salesforce documents.
Building a Customer Service Strategy for the Subscription Economy
Connected and proactive customer service programs mean fewer escalations and simpler customer journeys. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Monetate Adds Intelligent Fit Insights to Its Intelligent Personalization Engine
Intelligent Fit Insights provides marketers with artificial intelligence-based automated segment discovery.
Drawbridge Partners with mParticle
The integration between Drawbridge and mParticle expands the customer data available to mParticle users.
3Cinteractive Launches RCS Messaging Capabilities
3C's new messaging platform embraces the A2P RCS standard.
Mutare Launches Enterprise Text
Enterprise Text provides a texting option for businesses.
Melissa Launches Melissa Direct, a Data Quality Site for Marketers
Melissa Direct helps marketers with list hygiene, data appends, Sales Leads, and mailing software.
Freshsales Launches Sales Campaigns
Sales Campaigns enables sales teams to create, send, and track smart and personalized email.
Neustar Releases Authoritative Contact Intelligence Solution
Authoritative Contact Intelligence provides behavioral insights, phone verification, and appended phones to improve outbound contact strategies.