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November 06, 2017

CRM Featured Articles

Adobe Adds Functionality to its Analytics Cloud

The enhancements aim to give companies insight into mobile app usage patterns, as well as audience preferences for content and store locations.

Campaign Monitor Announces One-to-One Email Marketing Solution

The solution aims to enable marketers to deliver personalized email experiences.

Clarabridge Introduces Crisis Management for Social Customer Service

The CX Social solution aims to help companies prepare for, and respond to, potential emergencies on their social media pages. (Featured on


Active Data Quality: Keeping Up with Customers Is Not a Static Process

Real-time data quality operations in your CRM system provide a clearer view of customers for all stakeholders.

3 Tips for Mastering Social Customer Care

Social customer care is a great tool to boost customer engagement and loyalty, but it's not an easy feat. (Featured on

Reality Check

Chat Is Not Replacing the Voice Channel for Customer Service

Is it a must-have for contact centers? Yes. But it remains a complement to voice.

CRM Across the Wire

Ascent Group Acquires Geopointe

The acquisition brings together Geopointe and LevelEleven for sales performance management.

Xactly Launches Xactly AlignStar for Salesforce

CRM data access, multi-user editing, a map-based interface, and Territory Scorecard help companies optimize sales territory planning.

Cogito Launches Dialog on the Salesforce AppExchange

Sales and service agents can now benefit from live behavioral guidance and emotional intelligence.

Seismic Deepens Integrations with Microsoft

Seismic will leverage Microsoft Azure Machine Learning and Microsoft Cognitive Services to add artificial intelligence to its marketing and sales enablement solutions.

Talkdesk Launches Talkdesk for Sales

Talkdesk for Sales helps companies fine-tune their sales communications.

Allocadia and Sojourn Solutions Partner

The partnership will help joint customers optimize their marketing performance.

Yellowfin Releases Version 7.4

Updated analytics and business intelligence solution helps businesses find out not only what happened but why it happened.