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November 06, 2017
CRM Featured Articles
Adobe Adds Functionality to its Analytics Cloud
The enhancements aim to give companies insight into mobile app usage patterns, as well as audience preferences for content and store locations.
Campaign Monitor Announces One-to-One Email Marketing Solution
The solution aims to enable marketers to deliver personalized email experiences.
Clarabridge Introduces Crisis Management for Social Customer Service
The CX Social solution aims to help companies prepare for, and respond to, potential emergencies on their social media pages. (Featured on SmartCustomerService.com.)
Active Data Quality: Keeping Up with Customers Is Not a Static Process
Real-time data quality operations in your CRM system provide a clearer view of customers for all stakeholders.
3 Tips for Mastering Social Customer Care
Social customer care is a great tool to boost customer engagement and loyalty, but it's not an easy feat. (Featured on SmartCustomerService.com.)
Chat Is Not Replacing the Voice Channel for Customer Service
Is it a must-have for contact centers? Yes. But it remains a complement to voice.
CRM Across the Wire
Ascent Group Acquires Geopointe
The acquisition brings together Geopointe and LevelEleven for sales performance management.
Xactly Launches Xactly AlignStar for Salesforce
CRM data access, multi-user editing, a map-based interface, and Territory Scorecard help companies optimize sales territory planning.
Cogito Launches Dialog on the Salesforce AppExchange
Sales and service agents can now benefit from live behavioral guidance and emotional intelligence.
Seismic Deepens Integrations with Microsoft
Seismic will leverage Microsoft Azure Machine Learning and Microsoft Cognitive Services to add artificial intelligence to its marketing and sales enablement solutions.
Talkdesk Launches Talkdesk for Sales
Talkdesk for Sales helps companies fine-tune their sales communications.
Allocadia and Sojourn Solutions Partner
The partnership will help joint customers optimize their marketing performance.
Yellowfin Releases Version 7.4
Updated analytics and business intelligence solution helps businesses find out not only what happened but why it happened.