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October 23, 2017

CRM Featured Articles

SAP Adds Machine Learning to the SAP Hybris Marketing Cloud

The upgrades aim to help companies tailor their shopping experiences to customer demands.

Adobe Announces the Next Generation of Creative Cloud

The company announced three new applications, a cloud-based photography service, and a range of updates for a number of its flagship applications, as well as new integration features linking Creative Cloud and Marketing Cloud.

Medallia Integrates Medallia for Digital with Its Experience Cloud

The integration aims to help companies unite online and offline customer data and feedback for a more complete view of their customers.


Building the Call Center of the Future

As AI continues to develop, contact centers and the agents who work there will need to change. (Featured on

Case Studies

Central Restaurant Products Links Revenue to Its Source with DialogTech

A food service equipment provider attracts new customers, and lifts conversion rates, using call analytics software

Small Biz Buzz

What SMBs Want from Vendors

Technology executives share what their small-business customers are asking of them.

CRM Across the Wire

Cyara Launches Velocity CX Testing

Cyara Velocity links customer experience design to testing and monitoring. (Featured on

Customer Journey Analytics Market to Triple by 2022

MarketsandMarkets expects the worldwide market for customer journey analytics solutions to top $12.22 billion by 2022. (Featured on

inMotionNow Integrates with Adobe Experience Manager

inMotionNow's marketing workflow management solutions now interoperate with Adobe's Experience Manager, part of the Adobe Marketing Cloud.

AppDynamics Updates Business iQ

The next generation of AppDynamics' Business iQ includes Business Journeys feature.

Higher Logic Releases Group Manager

Group Manager helps online community managers customize engagement and track performance.

Chadwick Martin Bailey Introduces AffinID

AffinID helps companies develop and convey a positive customer image.