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October 23, 2017
CRM Featured Articles
SAP Adds Machine Learning to the SAP Hybris Marketing Cloud
The upgrades aim to help companies tailor their shopping experiences to customer demands.
Adobe Announces the Next Generation of Creative Cloud
The company announced three new applications, a cloud-based photography service, and a range of updates for a number of its flagship applications, as well as new integration features linking Creative Cloud and Marketing Cloud.
Medallia Integrates Medallia for Digital with Its Experience Cloud
The integration aims to help companies unite online and offline customer data and feedback for a more complete view of their customers.
Building the Call Center of the Future
As AI continues to develop, contact centers and the agents who work there will need to change. (Featured on SmartCustomerService.com.)
Central Restaurant Products Links Revenue to Its Source with DialogTech
A food service equipment provider attracts new customers, and lifts conversion rates, using call analytics software
Small Biz Buzz
What SMBs Want from Vendors
Technology executives share what their small-business customers are asking of them.
CRM Across the Wire
Cyara Launches Velocity CX Testing
Cyara Velocity links customer experience design to testing and monitoring. (Featured on SmartCustomerService.com.)
Customer Journey Analytics Market to Triple by 2022
MarketsandMarkets expects the worldwide market for customer journey analytics solutions to top $12.22 billion by 2022. (Featured on SmartCustomerService.com.)
inMotionNow Integrates with Adobe Experience Manager
inMotionNow's marketing workflow management solutions now interoperate with Adobe's Experience Manager, part of the Adobe Marketing Cloud.
AppDynamics Updates Business iQ
The next generation of AppDynamics' Business iQ includes Business Journeys feature.
Higher Logic Releases Group Manager
Group Manager helps online community managers customize engagement and track performance.
Chadwick Martin Bailey Introduces AffinID
AffinID helps companies develop and convey a positive customer image.