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October 04, 2017
CRM Featured Articles
Oracle OpenWorld 2017: Oracle Fortifies its Cloud Offerings with AI
At its annual user conference, Oracle announces new AI tools for its Adaptive Intelligent Apps and Intelligent Bot solutions.
Chute and Hootsuite Announce Partnership
The alliance enables joint customers to access and share content gathered through Chute within Hootsuite.
The 3 Contact Center Applications That Pay for Themselves
IVAs, RPA, and biometrics form an alphabet soup that can really save contact centers time and effort. (Featured on SmartCustomerService.com.)
Yet One More Case for Customer-Centricity
Open design can improve collaboration and communication, but businesses should make sure it won't impact customer relationships
CRM Across the Wire
Nuance Unveils Customer Service Messaging
Nuance Customer Service Messaging brings together real-time and asynchronous communications across mobile channels. (Featured on SmartCustomerService.com.)
Genesys Now Supports Oracle Cloud Infrastructure
Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions. (Featured on SmartCustomerService.com.)
HubSpot Launches Customer Hub, Conversations, and an Expanded Sales Hub
HubSpot's new Customer Hub product suite highlights the company's expansion into customer service and support.
Bpm'online Releases Version 7.11
Bpm'online's latest software update features more than 200 improvements designed to accelerate time-to-strategy execution.
ZynBit Launches ZynSync on the Salesforce AppExchange
ZynBit enables customer teams with sales intelligence and workflow efficiency
engageSimply Adds Predictive Content Modeling to Campaign Wisdom
Campaign Wisdom's artificial intelligence breakthrough uses real-time programmatic data to help advertisers optimize media, content, and engagement.