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October 04, 2017

CRM Featured Articles

Oracle OpenWorld 2017: Oracle Fortifies its Cloud Offerings with AI

At its annual user conference, Oracle announces new AI tools for its Adaptive Intelligent Apps and Intelligent Bot solutions.

Chute and Hootsuite Announce Partnership

The alliance enables joint customers to access and share content gathered through Chute within Hootsuite.


The 3 Contact Center Applications That Pay for Themselves

IVAs, RPA, and biometrics form an alphabet soup that can really save contact centers time and effort. (Featured on

Front Office

Yet One More Case for Customer-Centricity

Open design can improve collaboration and communication, but businesses should make sure it won't impact customer relationships

CRM Across the Wire

Nuance Unveils Customer Service Messaging

Nuance Customer Service Messaging brings together real-time and asynchronous communications across mobile channels. (Featured on

Genesys Now Supports Oracle Cloud Infrastructure

Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions. (Featured on

HubSpot Launches Customer Hub, Conversations, and an Expanded Sales Hub

HubSpot's new Customer Hub product suite highlights the company's expansion into customer service and support.

Bpm'online Releases Version 7.11

Bpm'online's latest software update features more than 200 improvements designed to accelerate time-to-strategy execution.

ZynBit Launches ZynSync on the Salesforce AppExchange

ZynBit enables customer teams with sales intelligence and workflow efficiency

engageSimply Adds Predictive Content Modeling to Campaign Wisdom

Campaign Wisdom's artificial intelligence breakthrough uses real-time programmatic data to help advertisers optimize media, content, and engagement.