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September 25, 2017
CRM Featured Articles
NewVoiceMedia Updates its Cloud Contact Center Platform
According to the company's president and COO, the releases help companies "master the basics" in their contact centers and "home in on the DNA" of outstanding conversations. (Featured on SmartCustomerService.com.)
Intercom Announces New Features for Its Live Chat for Sales Solution
The new features aim to help businesses develop a single view of the customer and deliver a single experience for the end user.
Four Ways to Lead Millennial Agents to Deliver a Superior Customer Experience
The following best practices for contact centers can help keep millennial agents engaged. (Featured on SmartCustomerService.com.)
The Pipeline Moves When Sales Meets CPQ
Organizations that automate the signing stages see up to 300 percent time savings with each deal, Constellation Research finds
Salespeople Face an Uphill Battle, and AI Is Ready to Help
Sales enablement divisions are gaining valuable technology partners.
CRM Across the Wire
CallTrackingMetrics Integrates with AMP
Marketers can now use call tracking and attribution capabilities on web pages created with AMP.
Emma Announces Ecommerce Platform Integrations
Integrations with Shopify, Magento, WooCommerce and Volusion allow for more targeted email marketing to retail segments.
Nimble Partners with NeoCloud to Deliver CRM for Office 365
Microsoft channel partners collaborate to bring CRM data to Office 365 and GSuite.
Glympse Brings En Route to the Salesforce AppExchange
Glympse's customizable digital journey viewer provides customers with central appointment insights, dynamic arrival time estimates and day-of live location sharing.
Animoto Partners with HubSpot
Animoto adds HubSpot integration to bring social video creation to online marketers.
Radial Releases Radial Edge E-Commerce Solutions
Radial Edge is a suite of solutions built to help retailers increase revenue and sales efficiencies.
SAP Launches SAP Hybris Commerce Travel Accelerator
SAP Hybris Commerce, travel accelerator, is a modern airline retailing and commerce solution.