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September 25, 2017

CRM Featured Articles

NewVoiceMedia Updates its Cloud Contact Center Platform

According to the company's president and COO, the releases help companies "master the basics" in their contact centers and "home in on the DNA" of outstanding conversations. (Featured on

Intercom Announces New Features for Its Live Chat for Sales Solution

The new features aim to help businesses develop a single view of the customer and deliver a single experience for the end user.


Four Ways to Lead Millennial Agents to Deliver a Superior Customer Experience

The following best practices for contact centers can help keep millennial agents engaged. (Featured on


The Pipeline Moves When Sales Meets CPQ

Organizations that automate the signing stages see up to 300 percent time savings with each deal, Constellation Research finds

Reality Check

Salespeople Face an Uphill Battle, and AI Is Ready to Help

Sales enablement divisions are gaining valuable technology partners.

CRM Across the Wire

CallTrackingMetrics Integrates with AMP

Marketers can now use call tracking and attribution capabilities on web pages created with AMP.

Emma Announces Ecommerce Platform Integrations

Integrations with Shopify, Magento, WooCommerce and Volusion allow for more targeted email marketing to retail segments.

Nimble Partners with NeoCloud to Deliver CRM for Office 365

Microsoft channel partners collaborate to bring CRM data to Office 365 and GSuite.

Glympse Brings En Route to the Salesforce AppExchange

Glympse's customizable digital journey viewer provides customers with central appointment insights, dynamic arrival time estimates and day-of live location sharing.

Animoto Partners with HubSpot

Animoto adds HubSpot integration to bring social video creation to online marketers.

Radial Releases Radial Edge E-Commerce Solutions

Radial Edge is a suite of solutions built to help retailers increase revenue and sales efficiencies.

SAP Launches SAP Hybris Commerce Travel Accelerator

SAP Hybris Commerce, travel accelerator, is a modern airline retailing and commerce solution.