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August 21, 2017

CRM Featured Articles

eTail East 2017: eTailers Focus on Meaningful Connections With Customers

Company executives detail strategies for creating brand resonance in the age of

Nimble Launches Smart Contacts Add-In for Microsoft Edge

The add-in brings Nimble's social business insights capabilities to the browser.

eTail East 2017: Personalization is Imperative in E-commerce

Companies must go above and beyond to understand their customers' needs and reach them on a one-to-one basis.


4 Ways to Build Engagement in Your Online Customer Community

As with any community of like-minded people, keeping your virtual community members informed, involved, and connected is critical to success.


Required Reading: With Customer Experience, More Is More

In today's marketplace, companies should make things harder on themselves, not their customers

Case Studies

NetApp Loses Nothing in Translation with SDL

The global storage and data management provider used SDL to deliver content in 16 languages simultaneously

CRM Across the Wire

PandaDoc Expands Integrations

Integration partners include bpm'online, Capsule, Google, SugarCRM, HubSpot, and Zoho.

Sprout Social Launches Bot Builder for Facebook Messenger

Sprout Social Bot Builder for Facebook Messenger enables companies to create customized automated conversational workflows for improved customer service on Facebook.

SalesHood Expands Sales Enablement Platform

SalesHood announces prescriptive, just-in-time content management for sales and marketing.

Zoho Launches SalesInbox for

SalesInbox for Salesforce automatically prioritizes customer conversations and provides full context for every email conversation.

ConnectLeader Integrates with LeadMaster and GoldMine

The integrations will help companies with lead generation and automated workflows.

Freshworks Partners with Zapier

The integration of Freshsales with Zapier enables businesses to connect more than 750 apps to automate workflows and migrate data.