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July 31, 2017
CRM Featured Articles
Nuance Introduces IVR to Digital
Nuance IVR to Digital connects traditional phone and digital channels with an AI-powered omnichannel solution. (Featured on SpeechTechMag.com.)
LinkedIn Marketing Solutions Announces Website Demographics
The solution aims to help marketers discover the professional traits of their website visitors.
Today’s Customer Service Looks More Like a Hybrid
How companies can leverage a hybrid agent-assisted/self-service approach for better customer experiences. (Featured on SmartCustomerService.com.)
How to Make Your CRM and Your Marketing Automation Get Along
Before you achieve the necessary integration, your sales and marketing teams have to carry out the crucial first step: communication.
Pint of View
The art of selling things that are bad for you
CRM Across the Wire
Gryphon Launches Sales Performance Dashboard 2.1
The latest version of Gryphon Networks' SPD arms sales managers with real-time tools to track the phone-based effectiveness of sales teams.
X2CRM Releases Enterprise Open-Source CRM Version 6.9
X2CRM V6.9 introduces Amazon AWS and Google Cloud deployment options and mobile enhancements.
Qualtrics Launches Qualtrics iQ
Qualtrics iQ brings predictive intelligence and statistical analysis to the customer experience design process.
Falcon.io Unveils Instagram Measurement
Falcon.io's new Instagram analytics will enable users to enhance their content strategy through customizable reports.
InsideView Introduces Expert Services for B2B Sales and Marketing
The first Expert Services offering will help companies identify and target their total addressable markets.
ForeSee Updates ForeSee CX Suite
Five new features round out the latest version of Foresee's CX Suite. (Featured on SmartCustomerService.com.)
DialogTech Launches Dashboard Insights
DialogTech's new marketing dashboards for phone call analytics also incorporate data from Google Analytics, AdWords, Bing, Facebook, and Twitter.