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July 10, 2017
CRM Featured Articles
Front Row Solutions Adds Mobile Reporting Capabilities
The system updates allow mobile sales reps to update, submit, or retrieve information forms before and after customer interactions.
PowerObjects Releases PowerChat for Microsoft Dynamics 365
The latest Microsoft Dynamics 365 add-on from PowerObjects allows users to interact with website visitors from within the Microsoft environment.
You Don't Need a CRM Re-Launches as NoCRM.io
The latest incarnation of the solution focuses on lead management and looks to simplify the way SMBs manage the sales process.
SugarCRM Launches Hint, its First 'Relationship Intelligence' Release
With Hint, SugarCRM helps customer-facing professionals cut the time they spend researching prospects.
How to Thrive During the Customer Service Revolution
Contact centers need to adjust their approach to technology, customer engagement, and employee motivation. (Featured on SmartCustomerService.com.)
In the On-Demand Era, Customer Feedback Must Be Modernized
Consumers today expect instant gratification, and trends fade as quickly as they begin. To stay relevant and on target, brands must move beyond traditional methods of gathering customer feedback.
It’s Time to Get Your Vision Checked
The one-size-fits-all approach, whether with email, marketing, customer service, or any other customer-facing process, no longer works
CRM Across the Wire
Marchex Adds Integrations into Adobe Analytics Cloud
New integrations help marketers acquire and retain more of their best customers.
MicroStrategy Releases Version 10.8
New version features machine learning, AI integration, predictive analytics, custom data connectors, enhanced color palettes, and more.
Microsoft Launches Customer Engagement Alliance
Five leading digital consulting firms will provide customer engagement expertise for Microsoft's digital marketing solutions.
TimeTrade Integrates with Microsoft Dynamics
Scheduler for Microsoft Dynamics lets teams schedule meetings and appointment right from within the CRM system.
Qubit Joins Shopify Plus Technology Partner Program
The partnership will provide e-commerce businesses with a scalable personalization platform.
Go2mobi Adds Retargetting to Its DSP Platform
Mobile advertisers can now upload mobile device ID lists into their retargetting solution.