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July 10, 2017

CRM Featured Articles

Front Row Solutions Adds Mobile Reporting Capabilities

The system updates allow mobile sales reps to update, submit, or retrieve information forms before and after customer interactions.

PowerObjects Releases PowerChat for Microsoft Dynamics 365

The latest Microsoft Dynamics 365 add-on from PowerObjects allows users to interact with website visitors from within the Microsoft environment.

You Don't Need a CRM Re-Launches as

The latest incarnation of the solution focuses on lead management and looks to simplify the way SMBs manage the sales process.

SugarCRM Launches Hint, its First 'Relationship Intelligence' Release

With Hint, SugarCRM helps customer-facing professionals cut the time they spend researching prospects.


How to Thrive During the Customer Service Revolution

Contact centers need to adjust their approach to technology, customer engagement, and employee motivation. (Featured on

In the On-Demand Era, Customer Feedback Must Be Modernized

Consumers today expect instant gratification, and trends fade as quickly as they begin. To stay relevant and on target, brands must move beyond traditional methods of gathering customer feedback.

Front Office

It’s Time to Get Your Vision Checked

The one-size-fits-all approach, whether with email, marketing, customer service, or any other customer-facing process, no longer works

CRM Across the Wire

Marchex Adds Integrations into Adobe Analytics Cloud

New integrations help marketers acquire and retain more of their best customers.

MicroStrategy Releases Version 10.8

New version features machine learning, AI integration, predictive analytics, custom data connectors, enhanced color palettes, and more.

Microsoft Launches Customer Engagement Alliance

Five leading digital consulting firms will provide customer engagement expertise for Microsoft's digital marketing solutions.

TimeTrade Integrates with Microsoft Dynamics

Scheduler for Microsoft Dynamics lets teams schedule meetings and appointment right from within the CRM system.

Qubit Joins Shopify Plus Technology Partner Program

The partnership will provide e-commerce businesses with a scalable personalization platform.

Go2mobi Adds Retargetting to Its DSP Platform

Mobile advertisers can now upload mobile device ID lists into their retargetting solution.