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June 12, 2017
CRM Featured Articles
Splice Software Releases Voice Apps for Amazon Alexa Skills
The apps allow companies to interact and engage with customers in their homes.
PegaWorld 2017: Pegasystems Stresses the 'T Switch' Function
A Pegasystems' executive says that organizations should determine on a case-by-case basis whether to blindly trust artificial intelligence or require transparency.
Alteryx Announces the Connect Platform and Yhat Acquisition
The Connect platform focuses on data discovery and collaboration, while the Yhat acquisition aims to bolster the company's analytics offerings.
Cognitive Computing Energizes the Enterprise
Today's intelligent systems can learn from customer data to discover and provide insights that drive better experiences, heighten employee engagement, and inspire companies to innovate
Cash: The Ultimate Answer to Your Customer Service Conundrum
Building the right type of customer service will take an infusion of capital, and here is some advice on where to go for it. (Featured on SmartCustomerService.com.)
Can Chatbots Fully Replace Humans? Not Yet
But great customer experiences will rely on leveraging chatbots for their strengths.
CRM Across the Wire
Acxiom Integrates with LinkedIn
The product integration enables greater people-based marketing on LinkedIn.
LogMeIn Releases Bold360
Bold360 is a new intelligent, omnichannel customer engagement platform. (Featured on SmartCustomerService.com.)
TeamSupport Integrates with Slack
TeamSupport users can now post messages to Slack channels via a new ticket automation function. (Featured on SmartCustomerService.com.)
Jumpshot Launches Clickstream Data Tools for Marketers
Jumpshot's newest products provide a comprehensive view of consumer online search, browsing, and purchase behaviors.
LiveRamp Adds Retargeting to IdentityLink
LiveRamp IdentityLink now extends marketers' ability to leverage CRM data in Google Customer Match.
Glance Launches Glance for Microsoft Dynamics 365
Glance for Dynamics 365 lets companies add co-browsing to their customer interactions.
DialogTech Integrates with Facebook and Instagram Ads
Marketers can now use DialogTech's call analytics to generate more sales from Facebook and Instagram ads.