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June 12, 2017

CRM Featured Articles

Splice Software Releases Voice Apps for Amazon Alexa Skills

The apps allow companies to interact and engage with customers in their homes.

PegaWorld 2017: Pegasystems Stresses the 'T Switch' Function

A Pegasystems' executive says that organizations should determine on a case-by-case basis whether to blindly trust artificial intelligence or require transparency.

Alteryx Announces the Connect Platform and Yhat Acquisition

The Connect platform focuses on data discovery and collaboration, while the Yhat acquisition aims to bolster the company's analytics offerings.

Magazine Features

Cognitive Computing Energizes the Enterprise

Today's intelligent systems can learn from customer data to discover and provide insights that drive better experiences, heighten employee engagement, and inspire companies to innovate


Cash: The Ultimate Answer to Your Customer Service Conundrum

Building the right type of customer service will take an infusion of capital, and here is some advice on where to go for it. (Featured on

Customer Experience

Can Chatbots Fully Replace Humans? Not Yet

But great customer experiences will rely on leveraging chatbots for their strengths.

CRM Across the Wire

Acxiom Integrates with LinkedIn

The product integration enables greater people-based marketing on LinkedIn.

LogMeIn Releases Bold360

Bold360 is a new intelligent, omnichannel customer engagement platform. (Featured on

TeamSupport Integrates with Slack

TeamSupport users can now post messages to Slack channels via a new ticket automation function. (Featured on

Jumpshot Launches Clickstream Data Tools for Marketers

Jumpshot's newest products provide a comprehensive view of consumer online search, browsing, and purchase behaviors.

LiveRamp Adds Retargeting to IdentityLink

LiveRamp IdentityLink now extends marketers' ability to leverage CRM data in Google Customer Match.

Glance Launches Glance for Microsoft Dynamics 365

Glance for Dynamics 365 lets companies add co-browsing to their customer interactions.

DialogTech Integrates with Facebook and Instagram Ads

Marketers can now use DialogTech's call analytics to generate more sales from Facebook and Instagram ads.