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May 31, 2017

CRM Featured Articles

Helpshift Integrates with Salesforce to Deliver Richer Messaging Capabilities

Mobile customer service provider Helpshift can now make use of Salesforce's case management, omnichannel routing, and knowledge base management capabilities. (Featured on

Genesys CX17: Executives Outline the Road Map for Its Customer Experience Suite

Genesys product managers detailed coming attractions on its contact center platforms.

Infosys Launches Boundaryless Data Lake Solution

The solution, which runs on Amazon Web Services, looks to help enterprises derive insights from large amounts of data. Plus, Infosys releases AI platform Nia.

Genesys CX17: Genesys Unveils the G-NINE Innovation Framework

G-NINE brings blended artificial intelligence, smart micro apps, and a proactive human touch to Genesys' Customer Experience Platform.


Forever Dependent: The Human, Technology, and Support Love Triangle

In-app messaging is the latest step in the evolutionary cycle of customer service, but it is by far the best we have so far. (Featured on

Pint of View

You Can’t (Mis)Handle the Truth!

Thoughts on the role of truth in a post-facts world.

CRM Across the Wire

Fastcall's V4 Salesforce Dialer Introduces Advanced Sales Analytics

Fastcall V4 records and logs both inbound and outbound sales calls.

TapInfluence Rereleases TapFire

TapFire helps marketers assess branded influencer content virality against proprietary cross-platform engagement benchmarks.

Hootsuite Partners with Actiance for Financial Services Offering

Actiance and Hootsuite have formed a global partnership to provide compliance and social engagement for financial services firms.

Ignite-TEK Expands LucidVueCX

LucidVueCX now offers a more comprehensive analytics solution for marketers