CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
May 31, 2017
CRM Featured Articles
Helpshift Integrates with Salesforce to Deliver Richer Messaging Capabilities
Mobile customer service provider Helpshift can now make use of Salesforce's case management, omnichannel routing, and knowledge base management capabilities. (Featured on SmartCustomerService.com.)
Genesys CX17: Executives Outline the Road Map for Its Customer Experience Suite
Genesys product managers detailed coming attractions on its contact center platforms.
Infosys Launches Boundaryless Data Lake Solution
The solution, which runs on Amazon Web Services, looks to help enterprises derive insights from large amounts of data. Plus, Infosys releases AI platform Nia.
Genesys CX17: Genesys Unveils the G-NINE Innovation Framework
G-NINE brings blended artificial intelligence, smart micro apps, and a proactive human touch to Genesys' Customer Experience Platform.
Forever Dependent: The Human, Technology, and Support Love Triangle
In-app messaging is the latest step in the evolutionary cycle of customer service, but it is by far the best we have so far. (Featured on SmartCustomerService.com.)
Pint of View
You Can’t (Mis)Handle the Truth!
Thoughts on the role of truth in a post-facts world.
CRM Across the Wire
Fastcall's V4 Salesforce Dialer Introduces Advanced Sales Analytics
Fastcall V4 records and logs both inbound and outbound sales calls.
TapInfluence Rereleases TapFire
TapFire helps marketers assess branded influencer content virality against proprietary cross-platform engagement benchmarks.
Hootsuite Partners with Actiance for Financial Services Offering
Actiance and Hootsuite have formed a global partnership to provide compliance and social engagement for financial services firms.
Ignite-TEK Expands LucidVueCX
LucidVueCX now offers a more comprehensive analytics solution for marketers