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April 12, 2017
Intelligence Becomes Pervasive in Customer Service Applications
As customer service technologies evolve, applications can better surface answers to questions, provide better next-best actions, and remove burdensome tasks from agent workloads. (Featured on SmartCustomerService.com.)
The Next Frontier for Bots: Customer Success
Today, companies have to stand out by providing the best possible customer journey and have been investing significantly in customer success teams and platforms. How will bots figure into the effort?
To Grow Revenue, Increase CX Scores
Study finds a distinct link between CX Index scores and revenue potential
Meet the New Ideal Customer Service Rep
Empathy in an agent is great, but so is a take-charge attitude.
CRM Across the Wire
CTIntegrations Launches CT Suite R3 for the Contact Center
The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting.
Usermind Integrates Customer Engagement Hub with Zendesk
Organizations can now connect Zendesk and other systems to Usermind to unify customer data.
Ranker.com Launches Ranker Insights
Ranker Insights gives marketers psychographic insights based on Ranker's 40 million visitors and 10 million monthly votes.
Sprinklr Extends Experience Cloud
Sprinklr has expanded from social media management into customer experience management with extensions of its Experience Cloud for marketing, advertising, research, care, and commerce.
Melissa Launches Contact Zone
Contact Zone is a customer data management platform combining data integration and quality management tools.
Verint Enhances Community Solution
Verint Telligent Community furthers real-time engagement for detecting presence and enabling deeper collaboration.