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April 10, 2017

CRM Featured Articles

SAS Launches Machine Learning Platform SAS Viya

At SAS Global Forum 2017, the company unveils new products and hosts a talk from an Orlando Magic executive.

Magazine Features

The 2017 CRM Service Elite Customer Companies


4 Steps for Measuring Customer Experience

What is the right way to track CX? The best solution(s) will strike a balance between simplicity and usefulness.

RPA in Customer Service

The right balance between robots and humans can make all the difference in improving customer and company metrics. (Featured on

Scouting Report

Real-Time Adaptive Scheduling—WFM’s Next Evolutionary Step

With ever-increasing demands for personalized service, contact centers need workforce management that can adjust to life's uncertainties

CRM Across the Wire

Vlocity Launches Omnichannel Retail Apps for Communications Service Providers

Apps help retail store associates better serve customers across retail, digital, and service channels.

ConvergeHub Integrates with Skype

The integration brings Skype's click-to-call and call logging into the ConvergeHub CRM platform.

Neustar Partners with Google

The partnership will help companies assess their digital marketing investments

Invoca Launches Invoca for Instagram

Invoca for Instagram lets marketers connect insights from phone calls to the visual power of Instagram for better retargetting.

Lotame Partners with Are You a Human

Lotame's partnership with Are You a Human could eliminate bots from marketing analytics.

Confirmit Launches the Compass VoC Maturity Model

Confirmit has expanded its customer experience methodology with a five-part framework to help businesses map out their voice of the customer program evolution.

Sysomos Launches Sysomos Platform for Social Management

Companies can use Sysomos Platform to manage social media campaigns across earned, owned, and paid social media.