CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
February 22, 2017
CRM Featured Articles
Fake News, Meet Fake Customer Support: Facebook’s “Customer Service Line” Is a Scam
According to research by an NPR reporter, conducting a Google search for "Facebook Customer Service" can lead callers right into the hands of scammers. (Featured on SmartCustomerService.com.)
IBM Storage Solutions Team Up with Hortonworks Data Platform
The collaboration aims to enable IBM clients to use existing and future investments in IBM storage to deploy Hadoop-based Big Data applications.
Companies Must Rethink their Loyalty Programs, Accenture Report finds
Accenture Strategy finds that organizations are investing billions on retention methods that are no longer very effective.
A Strong Sales Coaching Culture Must Be Data-Driven
Increased transparency and an engaged, motivated sales force are among the key benefits.
Customer Experience is a Catalyst for Digital Transformation
Digital customer experiences require a different approach that blends channels across the digital and physical worlds. (Featured on SmartCustomerService.com.)
HuHot Puts Loyalty on the Menu with Paytronix
A casual restaurant chain nearly doubles its rewards program membership
Voice of the Customer
3 Tips for Creating a Customer Experience Advantage
CX can be your best path to a sustainable competitive edge
CRM Across the Wire
Maximizer Now Integrates with Gmail
Maximizer Services and Trujay Group have launched Maximizer Connect for Gmail.
Avaya Partners with Spoken for Contact Center Solutions
Avaya Enterprise Cloud for BPO, developed with Spoken Communications, addresses the digital transformation needs of contact center outsourcers. (Featured on SmartCustomerService.com.)
Pega Adds Robotic Automation to Banks' Onboarding and Customer Processes
Pega Robotic Automation is now fully unified with Pega CLM and Pega KYC applications for financial institutions.
Tenjin Partners with Looker and Chartio
Tenjin's relationships with Looker and Chartio will bring advanced business intelligence to app marketers.
TouchCR Launches E-Commerce Marketing Platform
TouchCR is one platform to help marketers integrate customer data and identify, segment, and score customers in real time.
Undertone Partners with Cycle
Cycle's premium inventory will complement Undertone's high-impact, cross-screen advertising solutions.