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November 30, 2016


Retailers Need a Social Media Makeover

Many merchants are not capitalizing on the opportunities social media presents

Pint of View

For the Record, Integrated CRM Is Getting Closer

Writing is in everything we do, but we still need to unify systems of record and engagement

CRM Across the Wire

Birst Releases Birst 6

The Birst 6 networked analytics platform introduces business user data preparation capabilities.

Avant Partners with Interactive Intelligence

The master agency will offer its clients Interactive Intelligence's PureCloud Engage.

Glassbox Launches Digital Experience Performance Analytics

Glassbox's Digital Experience Performance Analytics (DEPA) solution offers precise measurement of customer experiences in digital channels.

Return Path Acquires Email Copilot

Email Copilot's deliverability monitoring technology will complement Return Path's existing Email Optimization suite.

Healthcare CRM Expected to Flourish

Research predicts that healthcare CRM solutions will become a $17.4 billion market by 2025.