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November 16, 2016

CRM Featured Articles

SOCi Announces Instagram Integration

The social media marketer, which allows businesses to manage their social media pages on a single platform, adds Instagram to the mix.


Video As a Customer Service Tool?

Using video in the contact center extends the sense of connection between customers and agents. (Featured on

B2B Firms Must Embrace CRM-Based E-Commerce

B2B companies are spending big money on digital commerce implementations, but they're not reaping the anticipated benefits.

Case Studies

Zang Sends the Right Message for OwnerListens

The communications platform helps keep OwnerListens in the conversation

Scouting Report

Speech Analytics Can Help Alter the Service Paradigm

To create outstanding and personalized experiences for customers, you have to know them

CRM Across the Wire

Experian Launches Intuitive Address Validation

Intuitive Address Validation streamlines the customer data entry process.

Five9 and Verint Announce Global Partnership

The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on

Extole Launches Lead Gen for Salesforce

Extole's advocate marketing application is now live on the Salesforce AppExchange.

Riva Deepens Relationship with

New integrations let CRM users sync their data with more business applications.

TrustRadius Launches TrustQuotes on the Salesforce AppExchange

TrustRadius is unleashing the power of B2B peer reviews right within's CRM.