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November 09, 2016

CRM Featured Articles

Verint Partners with Forrester for Engagement Analytics

The partnership combines Forrester's CX Index with Verint's Enterprise Feedback Management to help companies benchmark their customer service against competitors.

Freshdesk’s New Funding Opens the Door to AI Service Solutions

Freshdesk is continuing to expand its solutions beyond customer service, with fresh funding putting the company in a position where it has the flexibility to innovate, says Dilawar Syed, president at Freshdesk. (Featured on

Magazine Features

Native Ads: Balance Brand Promotion with Compelling Content

With the right execution, native advertising can be an effective component of any marketing strategy


You Need an Engagement Program in the Contact Center

Engaged contact center agents are a sure-fire way to keep costs under control. (Featured on


Apple, Google, Verizon, and Others Join Fight Against Robocalls

The federal government is asking the industry to do more to thwart automated marketing calls

CRM Across the Wire

Sundown Launches Artificial Intelligence App Chloe for Magento

Sundown AI enhances the mobile users' experience through a new voice-powered app integration with Magento. (Featured on

Confirmit Partners with LivingLens

The combined solution will add video feedback collection and analysis to Confirmit's Horizons platform.

Undertone Launches the Expandable Teaser Ad Format

Expandable Teaser Ads entice consumers with teasers that animate above content and expand when initiated.

Cloud Contact Center Market to Triple in Five Years

MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021. (Featured on

NewVoiceMedia Launches Winter '17 Release

NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on

Junxure Cloud, Riskalyze Announce Integration

The integration brings together CRM and risk analysis platforms for financial advisors.