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November 07, 2016

CRM Featured Articles

Open Text Announces Release 16 Enhancement Pack

OpenText expands its Enterprise Information Management Platform.

Vungle Releases Dynamic Templates

The solution provides advertisers and publishers with a variety of unique, and adaptable, ad templates.

Magazine Features

5 Hurdles to Clear on the Way to Sales Transformation Success

A list of barriers organizations should expect to encounter when stepping up their sales game


How the Internet of Things Will Lead a Customer Service Revolution

The nature of contact center support will evolve in the IoT era. (Featured on

7 Tips for Creating an Irresistible Call to Action

It's great when people read your emails. It's even better when they click your links.

Reality Check

Forget Annual Reviews: Use QA to Appraise Agents

Contact center staff can get timely feedback—and will stay more engaged

CRM Across the Wire

Yellowfin to Launch Yellowfin 7.3

Yellowfin 7.3 will deliver advanced data visualization features.

Immersion Launches Haptic Ad Service

Haptic Ad Service enables companies to add touch effects to mobile video ads.

Neustar Launches Fraud Detection Solutions

Neustar Fraud Detection provides a single view of identity for risk, fraud, compliance, and customer acquisition. (Featured on

Lexalytics Releases Semantria for Excel 5.0

Semantria for Excel 5.0 blends quantitative and qualitative data to speed actionable insights for market researchers.

Avention Advances OneSource Product Portfolio

Product enhancements increase ease of use, data visualizations, and CRM integrations.

IBM Acquires Expert Personal Shopper from Fluid

The combination of IBM Watson's cognitive computing and Fluid's XPS will enable businesses to personalize the digital consumer experience.