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November 02, 2016

CRM Featured Articles

Nextwave Software Unveils for Facebook Messenger

The "conversational commerce" platform aims to keep live agents connected with bot activity to manage chat-based customer interactions.

Zendesk Rebrands and Expands Offerings

Zendesk has launched a redesigned company brand and an expanded product family that includes the new Zendesk Connect and Zendesk Explore. (Featured on

Magazine Features

Make CRM Smarter

Innovations in knowledge management make it easier for agents and customers to find information


B2B Sales Psychology: The Best Comeback to an Objection Is None

Showing empathy with customers and prospects might be the most effective sales technique of all.

Front Office

Is CRM Getting Too Intrusive?

There's no end to how much business leaders are willing to scrutinize their employees

CRM Across the Wire

IBM Launches Watson Virtual Agent

Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on

Bedrock Data Adds ConnectWise Integrations to CRM and Marketing Systems

Bedrock Data has provided ConnectWise users with REST-based connectors for marketing automation, CRM, and e-commerce integrations.

Datorama and LiveRamp Partner for People-Based Marketing Analytics

New partnership enables Datorama customers to measure campaign performance across LiveRamp's 400 partners.

Conversational Revamps Virtual Assistant Service

Conversational is expanding its virtual assistant service with more features and plan options

Druva Launches inSync for Salesforce

Druva inSync integration helps companies manage data recovery, compliance, and legal requirements.