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October 12, 2016

CRM Featured Articles

Deloitte Digital Announces CloudMix Enhancements

The updates include expanded integrations with Salesforce Service Cloud and NetSuite


5 Common CRM Myths—Busted

It's time to empower a new breed of CRM that helps customers transform their businesses by building extraordinary customer relationships from the first engagement forward.

Case Studies

Advocate Uses Hootsuite to Maintain a Healthy Social Presence

Hootsuite is helping Advocate Health Care manage 35 separate social media accounts

Reality Check

Is Government CRM’s Next Big Market?

Lawmakers need help understanding and communicating with their customers (i.e., constituents)

CRM Across the Wire

Medallia Expands Its Integrations

Enhanced capabilities help companies capture customer feedback and integrate with other business systems.

AVDS Partners with Vidyo

Automated Voice & Data Solutions will now offer enhanced video interactions for customer service. (Featured on

MeritDirect Partners with Bombora

MeritDirect enhances its databases with Bombora's Intent Data

InsideView Updates Insights for Microsoft Dynamics 365

InsideView has embedded Insights right into the Dynamics 365 platform.

Act-On Launches Act-On for Microsoft Solutions

Act-On is integrated with Microsoft Dynamics CRM, Power BI, and Outlook and hosted on Azure.