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September 07, 2016

CRM Featured Articles

Cyara Releases Version 6.4.0 of Its Platform

Cyara Solutions yesterday released version 6.4.0 of its omnichannel discovery, testing, and monitoring platform for customer service interactions. (Featured on

Genesys Acquires Interactive Intelligence

The transaction aims to bolster Genesys's customer experience offerings and global market presence. (Featured on

FunnelCake Announces its Marketing Operations System

The solution is designed to give B2B marketers a holistic look at customer revenue attributions.

Magazine Features

Email Marketing Best Practices

It's a fast-paced, mobile-first world, and marketers need to deliver something of value to customers and prospects


The ROI of Social Customer Service

Using social media as a customer service tool, companies can expect huge revenue increases. (Featured on

Front Office

Should You Create a Customer Journey Map?

Customer journey maps can help organizations understand customers' motivations, feelings, questions, and expectations at any given customer touch point.

CRM Across the Wire

AdRoll Integrates with WooCommerce

AdRoll users can now target customers on the Web, in Facebook News Feeds, and even in their email inboxes.

SimpleHeatmaps Emerges Out of Beta

SimpleHeatmaps comes out with a web site behavioral analytics tool.

Shout About Us Unveils Reputation Management Solution

Private-label solution includes EZ Response technology for single-dashboard response to all major review sites and mobile app.

planetRE Socialite CRM Adds Cloud Power Dialing Feature

Native Power Dialing within CRM enables telemarketing calls to reach more prospects.