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August 24, 2016


Real Customer Service Maturity

More mature organizations are making salespeople out of their customer service agents. (Featured on

3 Key Elements to Mastering Sales Development

First, you have to get a prospect to notice you. How you do so, and where you go from there, are the essentials of good sales development.


Mobile Analytics Needs a Reboot

While the technology is gaining traction, standard practices are insufficient

More Marketers Must Move to Mobile Technologies

Companies need to add mobile messaging to their marketing mix

CRM Across the Wire

Creative Virtual Launches V-Person Live Chat

V-Person Live Chat combines virtual and real support with the tight integration of a single knowledgebase, unique feedback loop, and customizable workflows. (Featured on

Paytronix Adds Campaign Center Analytics

New features allow restaurants and retailers to align their businesses with guest preferences.

AMC Launches Contact Canvas Omni-Channel for Microsoft Dynamics CRM

The integration brings additional omnichannel capabilities to Microsoft Dynamics CRM users.

Boomerang Releases Respondable

Boomerang's newest feature uses machine learning from millions of emails to predict the likelihood that a message will get a response before sending.

Hive9 Integrates Marketing Performance with Workfront

Users can plan marketing budgets and campaigns in Hive9 and seamlessly execute them in Workfront.

Newscycle Solutions Releases SalesLink CRM

Newscycle's new advertising sales management software provides mobile CRM capabilities and customizable reporting features.