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July 25, 2016

CRM Featured Articles

Verint Launches Robotic Process Automation

The new capabilities can automate, manage, and execute time-consuming, manual, and repetitive business processes. (Featured on

Mozenda Adds Support for Microsoft Azure

Mozenda users can now add the web as a direct-input data source.

LinkedIn Updates Sales Navigator for Quicker Contact Access

The social selling tool gets a makeover for, Gmail, and mobile devices.


Improving the Bottom Line with Multichannel Call Center Solutions

Multichannel technologies can cut holding time and route interactions to the right agents. (Featured on

Where Is the Sales Enablement for Deskless Workers?

Mobile-only salespeople need their own solutions—and those solutions need to go beyond providing content to enabling conversations in real time.

Case Studies

Dormify Doubles Down with Dotmailer

The e-commerce company can now send out relevant and personalized emails to capture the attention of shoppers

Customer Experience

4 Digital Strategy Journeys

These companies are grappling with their digital futures

CRM Across the Wire

Imperson Launches for Chatbot Development helps companies create and manage conversational bots across Facebook Messenger, Skype, Kik, Slack, Twitter, Amazon Echo, SMS, and more.

ZAP Partners with Sage

ZAP and Sage have announced a strategic partnership to provide enhanced data intelligence and visualization to their shared customers.

CRMNEXT Launches Vivid Journey and Autonoma Integration Designers

CRMNEXT's new Vivid Journey and Autonoma Integration Designers are added to its cloud-based CRM platform.

SALESmanago Launches Sales Bot for Facebook

SALESmanago's AI Bot for Facebook Messenger can be used to automate sales and customer service.

Lexalytics Launches Pharmaceutical Industry Pack

Lexalytics' Pharmaceutical Industry Pack provides out-of-the-box text analytics for pharmaceutical pros.

Marketo and 250ok Partner

250ok strengthens partner integration with Marketo with addition of Email Informant and Reputation Powerpack.

Experian Releases Online Address Verification Tool

Experian Data Quality provides self-service address validation on