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July 11, 2016

CRM Featured Articles

Twitter Is Testing More Customer Service Features

The company is continuing to roll out features dedicated to the social customer service space. (Featured on

NICE Introduces Engage 6.5

The latest release of NICE's recording platform provides deeper business insights across channels, including chat and Skype for Business. (Featured on

Gryphon Networks Offers Its Sales Performance Dashboard on CRM Systems

Sales managers can now monitor team performances from within their CRM systems.

TeleTech Introduces Second Major Release of Cisco-Based Contact Center Solution

eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. (Featured on

PandaDoc Integrates with Microsoft Dynamics CRM

PandaDoc's document automation capabilities are now available on the Microsoft Dynamics CRM platform.

Magazine Features

Digital Natives Versus Digital Migrators: Does It Matter Where You Start?

Although digital-born companies and traditional retailers are facing different challenges, both must deliver on their brand promise and offer personalized experiences to succeed in today's environment. Part of a special Retail Report


Expanding Your Business Reach with Speech Analytics

Speech analytics could improve call center operations on so many levels. (Featured on

When the Cloud Calls, Your CRM Should Answer

Cloud-based communications can help improve your customer engagement—and your bottom line.

Scouting Report

Workforce Management’s Best Years Lie Ahead

Back office and branch solutions, as well as channel and scheduling flexibility, will drive growth

CRM Across the Wire

SAP Releases New Version of Hybris Commerce

The new release provides businesses with the tools to advance their contextual omnichannel commerce strategies.

ElegantJ BI Launches Version 4.3

ElegantJ BI enhances self-serve business intelligence tools in Version 4.3 of its Business Intelligence and Corporate Performance Management suite.

EY to Start Conversational Commerce Practice

The consultancy plas to train 150 specialists in conversational commerce through messaging and social media platforms.

Information Builders and DBS-H Announce New Integration

Together, the two companies aim to assist enterprises with their big data initiatives.