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July 11, 2016
CRM Featured Articles
Twitter Is Testing More Customer Service Features
The company is continuing to roll out features dedicated to the social customer service space. (Featured on SmartCustomerService.com.)
NICE Introduces Engage 6.5
The latest release of NICE's recording platform provides deeper business insights across channels, including chat and Skype for Business. (Featured on SmartCustomerService.com.)
Gryphon Networks Offers Its Sales Performance Dashboard on CRM Systems
Sales managers can now monitor team performances from within their CRM systems.
TeleTech Introduces Second Major Release of Cisco-Based Contact Center Solution
eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. (Featured on SmartCustomerService.com.)
PandaDoc Integrates with Microsoft Dynamics CRM
PandaDoc's document automation capabilities are now available on the Microsoft Dynamics CRM platform.
Digital Natives Versus Digital Migrators: Does It Matter Where You Start?
Although digital-born companies and traditional retailers are facing different challenges, both must deliver on their brand promise and offer personalized experiences to succeed in today's environment. Part of a special Retail Report
Expanding Your Business Reach with Speech Analytics
Speech analytics could improve call center operations on so many levels. (Featured on SmartCustomerService.com.)
When the Cloud Calls, Your CRM Should Answer
Cloud-based communications can help improve your customer engagement—and your bottom line.
Workforce Management’s Best Years Lie Ahead
Back office and branch solutions, as well as channel and scheduling flexibility, will drive growth
CRM Across the Wire
SAP Releases New Version of Hybris Commerce
The new release provides businesses with the tools to advance their contextual omnichannel commerce strategies.
ElegantJ BI Launches Version 4.3
ElegantJ BI enhances self-serve business intelligence tools in Version 4.3 of its Business Intelligence and Corporate Performance Management suite.
EY to Start Conversational Commerce Practice
The consultancy plas to train 150 specialists in conversational commerce through messaging and social media platforms.
Information Builders and DBS-H Announce New Integration
Together, the two companies aim to assist enterprises with their big data initiatives.