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July 06, 2016
CRM Featured Articles
MaritzCX Launches PredictionCX to Boost Customer Retention
The added capabilities aim to predict—and prevent—customer churn.
inContact Releases Customer Interaction Cloud 16.2
Latest release delivers advanced features to improve customer experience, capture and convert revenue opportunities, and maximize return on investment. (Featured on SmartCustomerService.com.)
Infor Acquires Predictix
The CRM vendor bolsters its CloudSuite Retail platform with machine-learning capabilities.
Retailoring Retail for a Mobile-First World
To compete with pure play e-commerce outfits like Amazon.com, companies must bolster their mobile strategies and focus on expertly combining digital and physical shopping realms. Part of a special Retail Report
Fighting Firefighting Fatigue
Tips for avoiding the pitfalls of symptom-based management. (Featured on SmartCustomerService.com.)
Form an Online Community—and Build Engagement with New Customers
A customer community can ensure your customers are interested, connected, and engaged from day one.
What is Digital Transformation and Why is it Important Now?
Clinging to the status quo is not an option. Disruption is happening.
CRM Across the Wire
Experian Partners with Neustar
Experian and Neustar partner to offer omnichannel onboarding with omnichannel activation.
SalesOptimize Launches B2B Sales Lead Generation Search Engine
SalesOptimize helps companies cash in on the $1.7 trillion e-commerce market.
NewVoiceMedia Unveils ContactWorld Summer 16 Release
ContactWorld enhancements include new user interfaces, greater personalization, and performance, efficiency, and infrastructure upgrades. (Featured on SmartCustomerService.com.)
SAP Launches SAP Hybris Service Engagement Center
SAP Hybris Service Engagement Center incorporates classic and community-based customer service engagement, (Featured on SmartCustomerService.com.)
SAP Releases New Version of SAP Business One
The latest version of SAP Business One for SAP HANA offers key features to help small companies go digital.
Alteryx Adds Predictive Capabilities to Its Data Analytics
Alteryx is broadening the scope of self-service data analytics with new predictive and prescriptive features, empowering analysts to uncover deeper insights.