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July 06, 2016

CRM Featured Articles

MaritzCX Launches PredictionCX to Boost Customer Retention

The added capabilities aim to predict—and prevent—customer churn.

inContact Releases Customer Interaction Cloud 16.2

Latest release delivers advanced features to improve customer experience, capture and convert revenue opportunities, and maximize return on investment. (Featured on

Infor Acquires Predictix

The CRM vendor bolsters its CloudSuite Retail platform with machine-learning capabilities.

Magazine Features

Retailoring Retail for a Mobile-First World

To compete with pure play e-commerce outfits like, companies must bolster their mobile strategies and focus on expertly combining digital and physical shopping realms. Part of a special Retail Report


Fighting Firefighting Fatigue

Tips for avoiding the pitfalls of symptom-based management. (Featured on

Form an Online Community—and Build Engagement with New Customers

A customer community can ensure your customers are interested, connected, and engaged from day one.

Front Office

What is Digital Transformation and Why is it Important Now?

Clinging to the status quo is not an option. Disruption is happening.

CRM Across the Wire

Experian Partners with Neustar

Experian and Neustar partner to offer omnichannel onboarding with omnichannel activation.

SalesOptimize Launches B2B Sales Lead Generation Search Engine

SalesOptimize helps companies cash in on the $1.7 trillion e-commerce market.

NewVoiceMedia Unveils ContactWorld Summer 16 Release

ContactWorld enhancements include new user interfaces, greater personalization, and performance, efficiency, and infrastructure upgrades. (Featured on

SAP Launches SAP Hybris Service Engagement Center

SAP Hybris Service Engagement Center incorporates classic and community-based customer service engagement, (Featured on

SAP Releases New Version of SAP Business One

The latest version of SAP Business One for SAP HANA offers key features to help small companies go digital.

Alteryx Adds Predictive Capabilities to Its Data Analytics

Alteryx is broadening the scope of self-service data analytics with new predictive and prescriptive features, empowering analysts to uncover deeper insights.