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June 22, 2016


The New Customer Experience Is Determined by the Algorithm of You

Mass personalization at scale is possible with the Internet of Things. (Featuredon

3 Keys for Sales, Marketing, and Customer Service Collaboration

To effectively engage today's informed customer, these teams need to work together.


Brands Bet on Bots

Facebook pushes bots as the new form of customer engagement

CRM Across the Wire

Influitive Enhances Its AdvocateHub

New machine learning technology in AdvocateHub analyzes millions of data points to help marketers attract, engage, and activate advocates.

Twitter Unveils Twitter Engage and a Vine Integration

New apps help organizations grow and retain audiences and share up to 140-second videos on Twitter.

Lionbridge Integrates with WordPress

Lionbridge onDemand for WordPress adds to growing lst of connected systems for Web and blog translation processes.

Boomtrain Integrates with Segment

The integration between Boomtrain and Segment allows for greater personalization in marketing campaigns.

CallTrackingMetrics Releases Smart Routing

CallTrackingMetrics' Smart Routing helps businesses route inbound phone calls to increase sales and customer satisfaction.

Skedulo Releases Lens for Mobile Workforces

Skedulo Lens appointment scheduling tool gives customers a say in when service appointments happen.

The Next Step

How the Millennial Mind-Set Could Affect the Workforce—for the Better

Can we achieve more by working less?