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June 22, 2016
The New Customer Experience Is Determined by the Algorithm of You
Mass personalization at scale is possible with the Internet of Things. (Featuredon SmartCustomerService.com.)
3 Keys for Sales, Marketing, and Customer Service Collaboration
To effectively engage today's informed customer, these teams need to work together.
Brands Bet on Bots
Facebook pushes bots as the new form of customer engagement
CRM Across the Wire
Influitive Enhances Its AdvocateHub
New machine learning technology in AdvocateHub analyzes millions of data points to help marketers attract, engage, and activate advocates.
Twitter Unveils Twitter Engage and a Vine Integration
New apps help organizations grow and retain audiences and share up to 140-second videos on Twitter.
Lionbridge Integrates with WordPress
Lionbridge onDemand for WordPress adds to growing lst of connected systems for Web and blog translation processes.
Boomtrain Integrates with Segment
The integration between Boomtrain and Segment allows for greater personalization in marketing campaigns.
CallTrackingMetrics Releases Smart Routing
CallTrackingMetrics' Smart Routing helps businesses route inbound phone calls to increase sales and customer satisfaction.
Skedulo Releases Lens for Mobile Workforces
Skedulo Lens appointment scheduling tool gives customers a say in when service appointments happen.
The Next Step
How the Millennial Mind-Set Could Affect the Workforce—for the Better
Can we achieve more by working less?