• June 21, 2016

Skedulo Releases Lens for Mobile Workforces

Skedulo, a provider of mobile workforce scheduling and management, today released Skedulo Lens, a new set of application programming interfaces (APIs) and technology for companies with mobile workforces. Skedulo Lens introduces on-demand, self-service scheduling, as well as work order progress tracking, all within a branded experience.

"With today's technology, you can order a car via your mobile device and know exactly who is driving and when they will arrive. Customers expect the same experience when they schedule a service call," said Skedulo CEO and co-founder Matt Fairhurst in a statement. "Companies spend countless dollars acquiring customers, but they quickly diminish their customer relationships through poor post-sale experiences. The world's leading, global brands are successful because they think about their customers first and empower them with transparency, giving them a voice."

Integrating natively with Salesforce.com, Skedulo provides comprehensive management and scheduling functionality to service organizations with teams in the field. Skedulo Lens exposes real-time scheduling and availability to end customers on public Web sites, portals, and branded mobile applications. This closes the loop from the initial moment of service when a customer requests an interaction with connected customer relationship data through to service completion and satisfaction.

"It's not the wait time or service delivery time itself that damages CX, it's the anxiety arising from the unknown. Brands that offer ride-sharing, rapid delivery, and other modern on-demand service organizations excel at improving the customer experience by deploying mobile apps that provide their customers with visibility into wait times, or transparency into real-time availability and their service offering," Fairhurst continued. "Customers require the freedom to choose specific technician arrival times, same-day service, weekend appointments. and guaranteed one-hour service windows. This simply wasn't possible in the past due to logistical limitations. Skedulo Lens makes this a reality."

"Skedulo Lens allows us to deliver on our vision and promise of a world-class client experience," said Christina Mathes, vice president of client experience at Detroit-based, gigabit Internet service provider Rocket Fiber, in a statement. "Our clients now have the freedom to schedule a specific time for their fiber installation, based on the real-time availability of our install team, and transparency into the entire process from arrival time to completion."

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