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March 09, 2016
CRM Featured Articles
PGi Announces iMeet Updates
The latest version of the collaboration solution includes improvements to the iMeet desktop application.
The 2016 CRM Service Elite: Michigan Veterans Affairs Agency
Salesforce Service Cloud lets Michigan's VA agency give veterans a much-needed boost
Meet the New Consultative Salesperson
Forget "Always be closing." Now the name of the game is "Always be listening."
Take a Walk ... in Your Customers' Shoes
Look at the experiences you are providing customers to keep them coming back to you. (Featured on SmartCustomerService.com.)
Data—the CRM Gold Mine We Continue to Ignore
Don't get so involved with system management that you miss the nuggets right under your nose
CRM Across the Wire
WealthEngine Extends Capabilities of Salesforce Financial Services Cloud
WealthEngine participates as a Salesforce.com Financial Services Cloud launch partner to transform the client-advisor experience.
TeleTech Introduces Bundled Solutions for Contact Centers
Bundles are delivered as unified communications as a service for contact center as a service. (Featured on .)
Accusoft Releases Document View and Sign for Sugar 7
Accusoft's new View and Sign module enables users to view, redact, search, and sign attachments within Sugar CRM.
Deloitte Digital Launches Connected Bank Solutions
Deloitte Digital is extending the reach of Salesforce.com Financial Services Cloud with its Connected Bank Solutions.
Amplitude Analytics Launches Compass
Compass is geared towrd helping companies understand user behavior that drives long-term retention.