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March 09, 2016
CRM Featured Articles
PGi Announces iMeet Updates
07 Mar 2016
The latest version of the collaboration solution includes improvements to the iMeet desktop application.
Magazine Features
The 2016 CRM Service Elite: Michigan Veterans Affairs Agency
22 Feb 2016
Salesforce Service Cloud lets Michigan's VA agency give veterans a much-needed boost
Viewpoints
Meet the New Consultative Salesperson
25 Feb 2016
Forget "Always be closing." Now the name of the game is "Always be listening."
Take a Walk ... in Your Customers' Shoes
01 Sep 2015
Look at the experiences you are providing customers to keep them coming back to you. (Featured on SmartCustomerService.com.)
Reality Check
Data—the CRM Gold Mine We Continue to Ignore
22 Feb 2016
Don't get so involved with system management that you miss the nuggets right under your nose
CRM Across the Wire
WealthEngine Extends Capabilities of Salesforce Financial Services Cloud
08 Mar 2016
WealthEngine participates as a Salesforce.com Financial Services Cloud launch partner to transform the client-advisor experience.
TeleTech Introduces Bundled Solutions for Contact Centers
08 Mar 2016
Bundles are delivered as unified communications as a service for contact center as a service. (Featured on .)
Accusoft Releases Document View and Sign for Sugar 7
08 Mar 2016
Accusoft's new View and Sign module enables users to view, redact, search, and sign attachments within Sugar CRM.
Deloitte Digital Launches Connected Bank Solutions
08 Mar 2016
Deloitte Digital is extending the reach of Salesforce.com Financial Services Cloud with its Connected Bank Solutions.
Amplitude Analytics Launches Compass
08 Mar 2016
Compass is geared towrd helping companies understand user behavior that drives long-term retention.