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March 09, 2016

CRM Featured Articles

PGi Announces iMeet Updates

The latest version of the collaboration solution includes improvements to the iMeet desktop application.

Magazine Features

The 2016 CRM Service Elite: Michigan Veterans Affairs Agency

Salesforce Service Cloud lets Michigan's VA agency give veterans a much-needed boost


Meet the New Consultative Salesperson

Forget "Always be closing." Now the name of the game is "Always be listening."

Take a Walk ... in Your Customers' Shoes

Look at the experiences you are providing customers to keep them coming back to you. (Featured on

Reality Check

Data—the CRM Gold Mine We Continue to Ignore

Don't get so involved with system management that you miss the nuggets right under your nose

CRM Across the Wire

WealthEngine Extends Capabilities of Salesforce Financial Services Cloud

WealthEngine participates as a Financial Services Cloud launch partner to transform the client-advisor experience.

TeleTech Introduces Bundled Solutions for Contact Centers

Bundles are delivered as unified communications as a service for contact center as a service. (Featured on .)

Accusoft Releases Document View and Sign for Sugar 7

Accusoft's new View and Sign module enables users to view, redact, search, and sign attachments within Sugar CRM.

Deloitte Digital Launches Connected Bank Solutions

Deloitte Digital is extending the reach of Financial Services Cloud with its Connected Bank Solutions.

Amplitude Analytics Launches Compass

Compass is geared towrd helping companies understand user behavior that drives long-term retention.