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January 06, 2016
CRM Featured Articles
NICE Engage Platform Integrates with Microsoft's Skype for Business
04 Jan 2016
The solution brings real-time customer information and 100 percent call recording to Microsoft's communications system.
Rave Mobile Safety’s Smart911 Improves Emergency Response
29 Dec 2015
The service allows users to provide emergency responders with important information to reduce response time. (Featured on SmartCustomerService.com.)
U.S. Contact Centers Added 22,265 Jobs in Q3
22 Dec 2015
The domestic contact center job market continued its expansion during the summer. (Featured on SmartCustomerService.com.)
Magazine Features
Outlook 2016: How CRM Will Foster an Era of Good Feelings
01 Jan 2016
As tools mature and vendors rally around journey-driven solutions, organizations will be better equipped to please customers' ever-evolving demands
Viewpoints
3 Tips for CRM Investment in the Digital Age
17 Dec 2015
With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience.
Front Office
How to Get CRM Right in 2016
01 Jan 2016
Focus on a thorough gap analysis, an assessment of what lies ahead, and a stellar customer relationship strategy
CRM Across the Wire
Paytronix Adds Campaign Center Features
05 Jan 2016
Navigation and search capabilities combine with new tools and statistics for a real-time vertical marketing engine.
Accenture Acquires CRMWaypoint
05 Jan 2016
The deal strengthens Accenture's cloud-first agenda and Salesforce.com capabilities.
Promero Cloud Call Center CTI Connector for Oracle Service Cloud Available in the Oracle Cloud Marketplace
31 Dec 2015
Listing in the Oracle Cloud Marketplace offers added value to Oracle Service Cloud users. (Featured on SmartCustomerService.com.)
VoIPstudio Puts CTI Connector in the Oracle Cloud
23 Dec 2015
Oracle sales cloud customers can use VoIPstudio CTI connector for inbound and outbound communications.
Genesys Acquires SpeechStorm
22 Dec 2015
The provider of self-service solutions adds market-ready mobile, We,b and IVR self-service applications to the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com