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January 06, 2016

CRM Featured Articles

NICE Engage Platform Integrates with Microsoft's Skype for Business

The solution brings real-time customer information and 100 percent call recording to Microsoft's communications system.

Rave Mobile Safety’s Smart911 Improves Emergency Response

The service allows users to provide emergency responders with important information to reduce response time. (Featured on

U.S. Contact Centers Added 22,265 Jobs in Q3

The domestic contact center job market continued its expansion during the summer. (Featured on

Magazine Features

Outlook 2016: How CRM Will Foster an Era of Good Feelings

As tools mature and vendors rally around journey-driven solutions, organizations will be better equipped to please customers' ever-evolving demands


3 Tips for CRM Investment in the Digital Age

With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience.

Front Office

How to Get CRM Right in 2016

Focus on a thorough gap analysis, an assessment of what lies ahead, and a stellar customer relationship strategy

CRM Across the Wire

Paytronix Adds Campaign Center Features

Navigation and search capabilities combine with new tools and statistics for a real-time vertical marketing engine.

Accenture Acquires CRMWaypoint

The deal strengthens Accenture's cloud-first agenda and capabilities.

Promero Cloud Call Center CTI Connector for Oracle Service Cloud Available in the Oracle Cloud Marketplace

Listing in the Oracle Cloud Marketplace offers added value to Oracle Service Cloud users. (Featured on

VoIPstudio Puts CTI Connector in the Oracle Cloud

Oracle sales cloud customers can use VoIPstudio CTI connector for inbound and outbound communications.

Genesys Acquires SpeechStorm

The provider of self-service solutions adds market-ready mobile, We,b and IVR self-service applications to the Genesys Customer Experience Platform. (Featured on