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December 23, 2015

CRM Featured Articles

Microsoft Acquires Big Data Solution Provider Metanautix

The new partnership seeks to improve how businesses handle data from various sources.

Responsiveness Pays Off: Twitter Research Shows Airline Customers Will Pay More Following Good Customer Service

The faster the response, the more customers are willing to pay. (Featured on


5 Risks of a Dated Business Intelligence Solution

Your business intelligence needs to be able to keep pace with today's customers and data—or your business could get left behind.

SMBs Get More Personal, More Connected with Consumers

Consumer trends give small and midsized businesses new tools to drive better customer service. (Featured on


Required Reading: Making Common Cause with Customers

Brands need to embrace more collaborative business models

E-Commerce Gets Social and SAP bring e-commerce capabilities to social communities

CRM Across the Wire

Nice Updates the NICE Engage Platform

NICE Engage brings more multichannel capabilities and management tools to contact centers. (Featured on

SutiSoft Updates SutiDesk

New features have been added to SutiDesk, SutiSoft's online helpdesk software.

Badgeville Gamifies Customer Success

New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems.

AG Salesworks Launches Sales Development Certification Platform

Platform to certify and enable the next-generation of sales development representatives with training and career advancement.