CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 14, 2015

CRM Featured Articles

Zendesk Releases Advanced Voice

Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on

Infer and InsightSquared Partner to Offer Predictive Dashboards

The vendors unite to give marketing and sales professionals visual tools that help them examine their pipelines.

Telecom Solution Vendor Flowroute Partners with SmartNode Maker Patton

The new partnership brings Flowroute's innovative communications solutions to Patton's router and controller products, helping businesses marshal telecom resources to improve the user experience.


The Email Response: Make It Personal

Consumers want fast and personal responses when reaching out via email with questions or concerns. (Featured on

4 Ways to Make Your Customer Satisfaction Surveys Actionable

To truly understand customer feedback, you need to ask an important question: "Why?" The only way to do that: follow up.

Case Studies

Orbitz for Business Shortens Sales Cycles with TinderBox

The corporate travel company sees a boost in efficiency with the contract-signing solution

Reality Check

Sales Enablement Will Drive CRM Investment in 2016

This new catalyst for developers leverages the power of technology across many disciplines

CRM Across the Wire

Confirmit Partners with Emotient for Emotion Detection

The partnership will add emotional analysis to market research and voice of the customer data.

RhythmOne Expands Partnership with TapInfluence

The partnership works to further expand influencer marketing.

Accenture and Adobe Expand Their Partnership

The two companies will work together on solutions and services based on Adobe Marketing Cloud to accelerate digital marketing transformation for clients in North America and Europe.

Belding Study Finds What It Takes to 'Wow'

The difference in memorable customer experiences is the employees with whom consumers interact. (Featured on

OpenMarket Adds Mobile Messaging Capabilities

OpenMarket's Mobile Engagement Platform has uses for contact centers, marketing, and employee collaboration. (Featured on

Xactly Releases Inspire

Xactly Inspire speeds up hiring and coaching of sales people for faster performance.