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November 16, 2015

CRM Featured Articles

Oracle Releases Oracle Knowledge Advanced for Service Cloud

The vendor brings knowledge management capabilities to the cloud to improve customer support interactions.


6 Simple Ways Line-of-Business Users Can Help IT Cut Costs

The answers to these six questions about paper usage can lead to big savings

Five Ways to Build a Customer Service Brand from the Inside Out

Providing the right customer service experience starts with hiring and involves training and listening to and acting on customer feedback. (Featured on

Case Studies

Kaybus Puts Knowledge at PlusOne's Fingertips

The contact center operator's agents benefit from up-to-date info

Voice of the Customer

CX Pros Can Make Their Mark

Big challenges—and big opportunities—lay ahead for customer experience professionals

CRM Across the Wire

Cloud-Based Contact Center Market to Triple in Five Years

The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on

Clarabridge Updates Its CEM Platform

New software release provides faster and deeper insights from customer feedback.

Adobe Launches Audience Marketplace

Adobe Audience Marketplace creates a data exchange platform for first-, second-, and third-party customer data.

NetBase Launches Audience 3D

Netbase Audience 3D harnesses social data to measure marketing campaigns.

Localytics Releases True Impact

Localytics True Impact Helps marketers measure the return on their digital investments.