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August 19, 2015
CRM Featured Articles
At Customer Service Experience, Companies Are Challenged to Put Customers First
Speakers urge attendees to stop thinking operationally and start looking at service from the customers' perspective. (Featured on SmartCustomerService.com.)
The 2015 CRM Market Leaders: Midmarket CRM Suite
Closing Sales in the Age of the Customer
Integrity, empathy, personalization, and convenience are key values on the path from prospect to paying customer.
Bringing Up (the CRM) Baby
Your CRM solution is still growing and developing—so don't stop nurturing it
CRM Across the Wire
Oracle Updates Service Cloud and Oracle Social Cloud
The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights.
Digital Element Launches GeoMprint Reverse Geocoding Solution
GeoMprint converts GPS coordinates to data with real uses for marketing.
TeamSupport Integrates with HubSpot
The integration brings together support, marketing, and sales data.
Verint Acquires Telligent
The acquisition of Telligent moves Verint into the social media analytics space.
Meltwater Partners with Sprout Social
The partnership yields an integrated solution for intelligent social engagement.