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August 10, 2015

CRM Featured Articles

Social CRM Mistakes and How to Avoid Them

Follow these 10 steps to deploy a successful social CRM strategy.

Magazine Features

The 2015 CRM Market Elite Customer Companies

Our four winners all demonstrate that a wise investment in technology can do wonders for operating costs and efficiency—and for your bottom line.


15 Elements of a Great Relationship

We're all human, and humans sometimes fail in relationships. Here are the keys to building ones that last.

Customer Experience

From the CRM Trenches: A 30-Year Perspective, Part 2

Brace yourself: Mobility, social CRM, and wearables will create new challenges—and opportunities

CRM Across the Wire

ClearSlide Launches Video Email Feature

The latest update to ClearSlide's mobile app allows marketers and sales people to record, send, and track video in email messages.

NICE Releases Journey VoC

NICE Journey VoC combines voice of the customer and journey mapping to improve customer interactions.

Campaign Monitor Launches Transactional Email Service for Marketers

New transactional email marketing service gives marketers control over more than 60 billion customer-facing emails sent by Web sites and apps.

Intradiem Partners with OpenSpan

The partnership will result in the integration of the two companies'workforce automation technologies.

SurveyMonkey Acquires TechValidate

The marketing content generator is expected to extend SurveyMonkey's B2B platform.

Gryphon Networks Updates Sales Intelligence Platform

Enhanced dashboard provides real-time sales activity data.

Deloitte Partners with Sprinklr

Sprinklr will provide its software platform for Deloitte Digital clients to deliver a unified view of the consumer and to improve customer experiences across channels.