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July 29, 2015
CRM Featured Articles
A Look Back at United Airlines' Customer Service Snafu
What brands can learn from United's social customer service hits and misses. (Featured on SMartCustomerService.com.)
Purple Forge Taps IBM Watson For City Customer Self-Service App
As an IBM Watson ecosystem partner, Purple Forge is leveraging Watson technology to improve the customer service experience for the City of Surrey in British Columbia, Canada.
Do You Feel Your Customers' Pain (Points)?
A study finds that agent knowledge is the biggest customer service headache. Here's how to spell relief.
Serial Puts Podcasts on Marketers’ Maps
A historically slow-growing channel, the podcast is now turning heads
Pint of View
Growing a New Market
Business development for a different kind of cloud
CRM Across the Wire
Insightly Sidebar Extension Delivers Enhanced CRM Productivity
A Google Chroome extension is among the newest additions to Insightly's platform.
SalesPredict Predictive Lead and Account Scoring Now Available in the Oracle Cloud Marketplace
Oracle Cloud customers can use SalesPredict to help increase and accelerate sales conversions from their Oracle Sales Cloud leads.
TeamSupport Launches Customer Insights
TeamSupport Customer Insights helps support agents connect with customers by putting a face to the name.
Akvelon Launches Dynamics CRM Integration for Gmail
Users can now manage contacts in Microsoft Dynamics CRM without leaving Gmail.
Plum Voice Releases Plum Insight VoC Platform
Plum Insight ties customer feedback to specific agent interactions for targeted, actionable reports and holistic views across organizations.
Paytronix Launches Campaign Center
Paytronix Campaign Center helps measure and improve loyalty campaign performance.
App Data Room Integrates with HubSpot
Mobile sales enablement app now feeds into HubSpot's marketing automation platform.