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June 15, 2015

CRM Featured Articles

Verint Engage Conference: Adding Emotional Connections Is a Key Differentiator

The conference's keynote speaker says creativity, risk-taking, and emotional engagement can be as powerful as analytics. (Featured on SmartCustomerService.com.)

The Secret to Loyalty Is Less Effort, Speakers at Interactive Intelligence's Interactions Assert

Simply delighting customers doesn't breed loyalty, but it can cost more, CEB research suggests.

Brainshark Releases Brainshark Live for Sales Accelerator

New features allow sales organizations to share and track the success of their presentations within one interface.

Viewpoints

Keep Your Customers by Keeping Your Promises

Your brand, and your customers, deserve more than lip service.

Cash Register Versus Customer

Stringent adherence to policies and procedures rather than occasional exceptions could cost companies customers. (Featured on SmartCustomerService.com.)

Insight

CX Spending Is on the Rise

Companies start to see value in their customer experience efforts

Customer Experience

Taking a Measurable Approach to Customer Experience

The ideal experience must deliver for consumers and businesses

CRM Across the Wire

Higher Ground Adds to Its Calibre Call Recording Solution

Speech analytics, mobile recording, and surveying tools round out the new offerings. (Featured on SpeechTechMag.com.)

VIPorbit Software Introduces Vipor CRM 1.1

Vipor CRM 1.1 delivers user-requested features and enhanced performance.

PandaDoc Is Now Integrated with Zendesk

Thew integration simplifies document-related tasks from within Zendesk.

Fonolo and Aspect Partner to Bring Multichannel Call-Backs to Call Centers

Fonolo joins the Aspect Technology Alliance Program.

Acxiom Rebrands Digital Impact as Acxiom Impact

Acxiom Impact, an advanced marketing offering specifically designed for enterprise marketers.

SalesPredict Releases SaaS Predictive Customer Success Solution

New SalesPredict solution uses predictive analytics to predict customer churn.