CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 11, 2015

CRM Featured Articles

SuiteWorld Day 2: NetSuite Plans to Bolster its Marketing Package

The company intends to meet the needs of larger businesses.

Sapphire Now Day 2: SAP Announces Updates to HANA for the Internet of Things

Businesses undergoing a digital transformation should home in on SAP HANA, speakers say.

SuiteWorld Day 1: NetSuite Announces Deal with Microsoft, SuiteCommerce InStore

The software as a service (SaaS) provider of CRM, e-commerce, and ERP products outlines plans to smooth the seams of omnichannel customer experience.

Sapphire Now Day 1: SAP Launches Updated SAP Lumira

Latest Lumira version offers new visualizations and data access.

Magazine Features

10 Ways to Liven Up Your Loyalty Program

Add functionality and flair to traditional rewards-based structures


Get Your Sales Team Off the Bench and on to Your Starting Lineup

Salespeople who are scared to fail are also afraid to succeed.

Reality Check

Contact Center Hall of Shame

The 11 worst customer service practices.

CRM Across the Wire

iContact Releases iContact Pro Email Marketing Platform

iContact Pro introduces added campaign management features, including workflow automation, landing pages, and lead scoring.

NICE Expands Its WFM, Analytics, and Recording Solutions

Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products.

Zappix Releases Triple-Play Visual IVR

Zappix Visual IVR now supports iOS and Android devices and Web apps.

Aplicor Releases Newest Version of Aplicor 3C, Its All-in-One Business Software

Aplicor 3C Version 5.0 includes extended applications to enhance the single view that customers have of their businesses, from finance and operations to marketing and sales.

ConnectAndSell Integrates InstantResponse with Salesforce's Pardot, Oracle Eloqua, and SugarCRM

ConnectAndSell Lightning and ConnectAndSell OutboundOnDemand is integrated with top marketing solutions.