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May 11, 2015
CRM Featured Articles
SuiteWorld Day 2: NetSuite Plans to Bolster its Marketing Package
The company intends to meet the needs of larger businesses.
Sapphire Now Day 2: SAP Announces Updates to HANA for the Internet of Things
Businesses undergoing a digital transformation should home in on SAP HANA, speakers say.
SuiteWorld Day 1: NetSuite Announces Deal with Microsoft, SuiteCommerce InStore
The software as a service (SaaS) provider of CRM, e-commerce, and ERP products outlines plans to smooth the seams of omnichannel customer experience.
Sapphire Now Day 1: SAP Launches Updated SAP Lumira
Latest Lumira version offers new visualizations and data access.
10 Ways to Liven Up Your Loyalty Program
Add functionality and flair to traditional rewards-based structures
Get Your Sales Team Off the Bench and on to Your Starting Lineup
Salespeople who are scared to fail are also afraid to succeed.
Contact Center Hall of Shame
The 11 worst customer service practices.
CRM Across the Wire
iContact Releases iContact Pro Email Marketing Platform
iContact Pro introduces added campaign management features, including workflow automation, landing pages, and lead scoring.
NICE Expands Its WFM, Analytics, and Recording Solutions
Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products.
Zappix Releases Triple-Play Visual IVR
Zappix Visual IVR now supports iOS and Android devices and Web apps.
Aplicor Releases Newest Version of Aplicor 3C, Its All-in-One Business Software
Aplicor 3C Version 5.0 includes extended applications to enhance the single view that customers have of their businesses, from finance and operations to marketing and sales.
ConnectAndSell Integrates InstantResponse with Salesforce's Pardot, Oracle Eloqua, and SugarCRM
ConnectAndSell Lightning and ConnectAndSell OutboundOnDemand is integrated with top marketing solutions.